1 00:00:13,398 --> 00:00:14,297 Hello 2 00:00:14,298 --> 00:00:17,234 In the 2025 SERVEONE MRO Process course 3 00:00:17,235 --> 00:00:21,405 I am in charge of customer registration, customer management, and new contracts 4 00:00:21,406 --> 00:00:23,185 My name is Dongkyu Park 5 00:00:25,939 --> 00:00:27,915 First, new contract related 6 00:00:27,916 --> 00:00:30,055 customer registration and customer management processes are 7 00:00:30,056 --> 00:00:32,800 in fact, except for the new contracts team, 8 00:00:32,801 --> 00:00:34,530 not many teams use it 9 00:00:34,531 --> 00:00:37,489 so I believe a lot of it may be new to you 10 00:00:37,490 --> 00:00:39,580 I will try my best to explain 11 00:00:39,581 --> 00:00:41,930 I hope you can refer to it 12 00:00:41,931 --> 00:00:44,325 during work in the future 13 00:00:44,326 --> 00:00:47,407 First, I would like to introduce myself 14 00:00:49,190 --> 00:00:52,219 I am currently working in the distribution business team 15 00:00:52,220 --> 00:00:54,111 and my name is Dongkyu Park 16 00:00:54,112 --> 00:00:56,625 As you can see in the images on the left 17 00:00:56,626 --> 00:01:00,503 different YouTube videos or S Portal 18 00:01:00,504 --> 00:01:03,441 have my face on broadcast 19 00:01:03,442 --> 00:01:05,134 for SERVEONE 20 00:01:06,446 --> 00:01:09,903 I started working for this company in 2017 21 00:01:09,911 --> 00:01:12,958 as a member of the capital city sales team 4 where there are sales agents 22 00:01:12,959 --> 00:01:14,732 then I moved to pharmaceutical bio team, 23 00:01:14,733 --> 00:01:17,011 then R&D Contract Tech team 24 00:01:17,012 --> 00:01:19,561 and now, in 2025, I am a member of the distribution business team 25 00:01:19,562 --> 00:01:21,919 in charge of the distribution industry in general 26 00:01:22,559 --> 00:01:25,489 As you can see, I have been in charge of 27 00:01:25,490 --> 00:01:27,502 various fields of sales 28 00:01:27,503 --> 00:01:29,735 including general sales and contract sales 29 00:01:29,736 --> 00:01:33,496 so I have a lot of experience 30 00:01:33,497 --> 00:01:35,100 in the field of customer registration and management, which I will explain from now on 31 00:01:35,101 --> 00:01:38,938 so I believe those experience will help me give you a better explanation 32 00:01:38,939 --> 00:01:41,867 Then, I\'ll start with customer registration 33 00:01:43,626 --> 00:01:46,452 This is the table of contents 34 00:01:46,453 --> 00:01:48,692 Starting with the customer registration overview, 35 00:01:48,693 --> 00:01:50,345 I will explain about 36 00:01:50,346 --> 00:01:52,813 understanding the new contract process 37 00:01:52,814 --> 00:01:53,826 and understanding the set-up process for new customer companies 38 00:01:55,289 --> 00:01:57,534 First is the customer registration overview 39 00:01:59,086 --> 00:02:01,775 What I intend to explain today 40 00:02:01,776 --> 00:02:03,730 can be largely divided into two parts 41 00:02:04,296 --> 00:02:06,262 understanding the new contract process 42 00:02:06,263 --> 00:02:09,498 and understanding the set-up process for new customer companies 43 00:02:09,499 --> 00:02:11,139 I get the feeling that 44 00:02:11,140 --> 00:02:14,724 you may not know the difference between the two 45 00:02:14,725 --> 00:02:16,740 In fact, the contract task itself 46 00:02:16,741 --> 00:02:18,962 takes a very long time 47 00:02:20,250 --> 00:02:23,062 If it's short, it may take a few months, and if longer, several years 48 00:02:23,063 --> 00:02:25,461 And it's not difficult to find cases where it takes almost a decade 49 00:02:25,462 --> 00:02:29,003 Starting from the initial cold call or the initial meeting 50 00:02:29,004 --> 00:02:30,930 the contract agent continuously 51 00:02:30,931 --> 00:02:33,117 makes proposals and tries to negotiate 52 00:02:33,118 --> 00:02:36,158 and that continues, forming the overall process of contracting 53 00:02:36,159 --> 00:02:39,405 and it involves so many variables and a lot of time 54 00:02:39,406 --> 00:02:40,903 Thus, this part is actually 55 00:02:40,904 --> 00:02:44,593 a bit difficult to explain through lectures like this 56 00:02:44,594 --> 00:02:46,655 What I intend to explain today is 57 00:02:46,656 --> 00:02:49,643 from the initial review of a new contract 58 00:02:49,644 --> 00:02:51,498 to how we register 59 00:02:51,499 --> 00:02:54,074 that customer company to our SERVEONE system 60 00:02:55,488 --> 00:02:58,578 First, I will start with the understanding of the new contract process 61 00:02:58,579 --> 00:03:00,728 I will focus on 62 00:03:00,729 --> 00:03:04,013 what process the contract review goes through 63 00:03:04,014 --> 00:03:06,138 which checkpoints there are 64 00:03:06,139 --> 00:03:08,065 and which points are taken into consideration the most 65 00:03:08,066 --> 00:03:10,924 in the review process in our company 66 00:03:10,925 --> 00:03:14,613 then move onto the understanding of the set-up process 67 00:03:14,614 --> 00:03:17,634 where the sales agent and the contract agent together 68 00:03:17,635 --> 00:03:20,273 set up the customer companies stably 69 00:03:20,274 --> 00:03:21,399 will be the scope of my explanation 70 00:03:22,536 --> 00:03:25,038 Then, I will first start with 71 00:03:25,039 --> 00:03:26,873 understanding of the new contract process 72 00:03:27,520 --> 00:03:28,873 The structure you see now 73 00:03:28,874 --> 00:03:30,578 is the general structure 74 00:03:30,579 --> 00:03:32,832 of the new contract review process 75 00:03:32,833 --> 00:03:36,707 I believe a lot of you may be unfamiliar with this structure 76 00:03:36,708 --> 00:03:39,848 As the contract review itself is the responsibility of the contract team 77 00:03:39,849 --> 00:03:42,321 members of other related teams 78 00:03:42,322 --> 00:03:44,513 may not know about this part 79 00:03:44,514 --> 00:03:48,060 First, in the process of contracting, sealed bidding, private contracting, 80 00:03:48,061 --> 00:03:49,380 simple expansion of subsidiary firms 81 00:03:49,381 --> 00:03:52,613 and many other different cases of contracts exist 82 00:03:52,614 --> 00:03:56,559 Thus, the contract review itself is 83 00:03:56,560 --> 00:03:58,823 conducted right after or right before 84 00:03:58,824 --> 00:04:01,207 the final closing of a deal 85 00:04:02,270 --> 00:04:04,683 It is because the final, internal 86 00:04:04,684 --> 00:04:06,993 process of confirming a contract being signed 87 00:04:06,994 --> 00:04:09,433 is this contract review process 88 00:04:10,663 --> 00:04:12,937 In this overall process, 89 00:04:12,938 --> 00:04:17,589 an initial estimate is made 90 00:04:17,590 --> 00:04:20,097 for the estimate work 91 00:04:20,098 --> 00:04:22,223 based on the amount secured by the contract team in advance, PT, 92 00:04:22,224 --> 00:04:23,803 and the list of goods to be dealt with 93 00:04:25,576 --> 00:04:28,192 The sales revenue and the GP rate 94 00:04:28,193 --> 00:04:31,847 calculated by us will be finalized 95 00:04:31,848 --> 00:04:34,433 and then, we internally 96 00:04:34,434 --> 00:04:39,214 calculate the direct expenses including labor costs and distribution costs 97 00:04:40,073 --> 00:04:44,944 The proportion of labor costs and distribution costs is quite large 98 00:04:44,945 --> 00:04:47,896 to provide the customer company with an estimate based simply on sales and expenses 99 00:04:47,897 --> 00:04:51,080 or to make a decision from our side on whether to seal the deal 100 00:04:51,081 --> 00:04:53,423 we basically review it based on overall profitability 101 00:04:53,424 --> 00:04:55,698 and contributing profit 102 00:04:57,852 --> 00:04:59,605 In the current contributing profit review process 103 00:04:59,606 --> 00:05:02,292 the management control team will make a request 104 00:05:02,293 --> 00:05:04,571 How can we calculate the labor costs and distribution costs 105 00:05:04,572 --> 00:05:06,287 with a company we have never worked with? 106 00:05:06,288 --> 00:05:08,453 We do it through comparison with similar industries 107 00:05:08,454 --> 00:05:12,708 and the management control team will send over 108 00:05:12,709 --> 00:05:13,681 the estimated labor costs and distribution costs 109 00:05:14,967 --> 00:05:17,810 Based on that amount, 110 00:05:17,812 --> 00:05:22,818 a consultation with the customer company on unit costs and pricing would have been made 111 00:05:22,819 --> 00:05:25,152 and with the added number 112 00:05:25,153 --> 00:05:27,942 the contract team writes a contract report 113 00:05:29,375 --> 00:05:31,484 This contract report contains 114 00:05:31,485 --> 00:05:33,690 the numbers mentioned above 115 00:05:33,691 --> 00:05:36,676 and other checklists 116 00:05:36,677 --> 00:05:39,978 and other agreements made with related teams 117 00:05:42,273 --> 00:05:43,918 The review by related teams 118 00:05:43,919 --> 00:05:47,576 is based on the checklist, which is a prerequisite for a deal 119 00:05:47,577 --> 00:05:51,518 You can see the checklist on the upper right corner 120 00:05:51,519 --> 00:05:53,560 Who will be in charge of the contract review 121 00:05:53,561 --> 00:05:55,521 differs according to 122 00:05:55,522 --> 00:05:58,176 whether the criteria are met 123 00:05:58,177 --> 00:05:59,461 or not 124 00:06:01,695 --> 00:06:03,123 on collection conditions and credit rating, 125 00:06:03,124 --> 00:06:05,243 parts on compliance, 126 00:06:05,244 --> 00:06:07,747 and PT and contributing benefits 127 00:06:09,140 --> 00:06:12,454 In the lower left corner you can see the classification 128 00:06:12,455 --> 00:06:14,079 on who is in charge of contract review 129 00:06:14,080 --> 00:06:16,710 New customers with PT lower than three billion 130 00:06:16,711 --> 00:06:19,833 will go through a contract review with the director as the chair 131 00:06:19,834 --> 00:06:23,312 and in cases of more than 3 billion PT with loss in contributing benefits 132 00:06:23,313 --> 00:06:25,641 or the failure to fulfill the criteria on the checklist 133 00:06:25,642 --> 00:06:28,800 the contract review will be conducted with the CEO as the chair 134 00:06:30,390 --> 00:06:32,528 Now, I will explain about 135 00:06:32,529 --> 00:06:33,568 the details on the contract review report 136 00:06:34,554 --> 00:06:37,833 On the top of the report, the general information 137 00:06:37,834 --> 00:06:40,472 of the customer companies scheduled to make deals with will be provided 138 00:06:40,473 --> 00:06:42,658 This includes information such as 139 00:06:42,660 --> 00:06:45,401 the corporate registration number, sales, and net revenue 140 00:06:45,402 --> 00:06:47,075 information that can normally be obtained from RM1 or the customer company's business license 141 00:06:47,782 --> 00:06:50,317 Below that are parts written by the contract team 142 00:06:50,318 --> 00:06:54,051 through specific and careful review 143 00:06:54,052 --> 00:06:55,545 First, TAM and SAS 144 00:06:55,546 --> 00:06:58,291 TAM is the total purchase amount 145 00:06:58,292 --> 00:07:00,203 by the customer company 146 00:07:00,204 --> 00:07:01,297 In other words, it is the total purchase amount 147 00:07:01,298 --> 00:07:03,643 that they can use on deals with us 148 00:07:04,283 --> 00:07:05,671 SAS is 149 00:07:05,672 --> 00:07:07,842 the whole potential 150 00:07:07,843 --> 00:07:10,296 among the TAM under our judgment 151 00:07:10,297 --> 00:07:12,610 that is considered to be a chance for sales 152 00:07:12,611 --> 00:07:16,316 or something that we can expand on 153 00:07:17,403 --> 00:07:19,619 On the right of that is the related potential 154 00:07:19,620 --> 00:07:22,390 which is the amount of money the two companies have agreed to make a deal on 155 00:07:22,391 --> 00:07:24,903 And the realized profit of that year 156 00:07:24,904 --> 00:07:26,729 is the sales 157 00:07:26,730 --> 00:07:28,232 that can be done in that year 158 00:07:28,233 --> 00:07:30,456 depending on the timing of the expansion 159 00:07:30,457 --> 00:07:31,767 For necessary loans, 160 00:07:31,768 --> 00:07:34,986 the loans are written according to the equation for calculating the loans 161 00:07:34,987 --> 00:07:36,845 and following the conditions for contract money 162 00:07:36,846 --> 00:07:40,011 you can fill in the table following the equation written below 163 00:07:41,695 --> 00:07:43,943 Also, in the process of signing a contract, 164 00:07:43,944 --> 00:07:47,360 there would be estimates provided from our end 165 00:07:47,367 --> 00:07:49,957 such as estimates, bids, and private contracts 166 00:07:49,958 --> 00:07:52,008 Information on such estimates 167 00:07:52,009 --> 00:07:54,738 will be written in the tab in the middle 168 00:07:55,843 --> 00:08:00,164 From the yearly PT, the number of products, and the total sales profit rate 169 00:08:00,165 --> 00:08:03,431 to the customer company's purchase sum from the previous year, and if the previous unit price was known, 170 00:08:03,432 --> 00:08:06,199 the reduction offer rate provided from our end 171 00:08:06,200 --> 00:08:07,219 are all written down 172 00:08:08,145 --> 00:08:09,232 Below that 173 00:08:09,233 --> 00:08:12,151 is the profitability of the direct expenses 174 00:08:12,152 --> 00:08:15,958 that had been reviewed through management control 175 00:08:15,959 --> 00:08:18,770 This cell is filled 176 00:08:18,771 --> 00:08:22,249 depending on the detailed changes in sales amounts or bid rates 177 00:08:22,250 --> 00:08:24,570 from the initial phase of the deal to six months, and a year after the deal was signed 178 00:08:24,571 --> 00:08:25,745 and on the fluctuating structure of the direct expenses 179 00:08:26,955 --> 00:08:29,593 Below that are additional, detailed 180 00:08:29,594 --> 00:08:31,402 grounds for such profitability 181 00:08:31,403 --> 00:08:33,824 and ways to improve 182 00:08:35,337 --> 00:08:39,820 By filling in the bottom left corner with the background of the contract, any issues, 183 00:08:39,821 --> 00:08:42,212 and requests for backup, 184 00:08:42,213 --> 00:08:45,460 the report format for the contract team is over 185 00:08:46,333 --> 00:08:48,722 Now, by gathering 186 00:08:48,723 --> 00:08:53,081 the contract related teams' opinions including 187 00:08:53,082 --> 00:08:57,001 headquarters analysis team, management and distribution planning, 188 00:08:57,001 --> 00:09:00,370 estimate management/purchase planning, business planning/management, etc. 189 00:09:00,371 --> 00:09:01,645 submitting the request 190 00:09:01,646 --> 00:09:05,135 the approval process of the contract review report begins 191 00:09:06,141 --> 00:09:09,032 First, the headquarters analysis team on the upper right corner 192 00:09:09,033 --> 00:09:11,142 will give feedback on how the profitability will be handled 193 00:09:11,143 --> 00:09:13,695 for the customer company in question 194 00:09:13,696 --> 00:09:17,698 and then, the other related teams' opinions will be gathered 195 00:09:17,699 --> 00:09:20,204 for approval 196 00:09:21,892 --> 00:09:24,258 There may be various points that cannot be confirmed 197 00:09:24,259 --> 00:09:26,572 with merely the information in the contract review report 198 00:09:26,573 --> 00:09:29,624 so the contract team attaches a lot of materials 199 00:09:29,625 --> 00:09:31,666 Such attached materials actually 200 00:09:31,667 --> 00:09:34,919 differ according to the customer company 201 00:09:34,920 --> 00:09:38,183 I\'ll show you which materials are usually attached 202 00:09:39,738 --> 00:09:42,687 First, general information on the workplace, 203 00:09:42,688 --> 00:09:45,647 the delivery address and any unusual points will be sent to the planning and management team 204 00:09:45,648 --> 00:09:49,716 Plus, in order to calculate how much resource will be used from the management team 205 00:09:49,717 --> 00:09:52,788 or to calculate extra costs 206 00:09:52,789 --> 00:09:55,403 specific details on which works will be done 207 00:09:55,404 --> 00:09:58,015 will be attached 208 00:09:58,016 --> 00:10:01,051 Moreover, as distribution service management data, 209 00:10:01,052 --> 00:10:03,949 whether extra services 210 00:10:03,950 --> 00:10:05,639 or extra costs will be needed 211 00:10:05,640 --> 00:10:07,559 in the course of stocking or delivery 212 00:10:07,560 --> 00:10:09,885 will be reviewed thoroughly and be attached together 213 00:10:12,631 --> 00:10:15,058 Furthermore, in the process of calculating the initial distribution costs, 214 00:10:15,059 --> 00:10:18,566 CST distribution cost simulation will be conducted beforehand 215 00:10:18,567 --> 00:10:20,710 The data shown on the screen right now 216 00:10:20,711 --> 00:10:22,505 is the data you will receive in advance 217 00:10:22,506 --> 00:10:23,933 through the CST distribution cost simulation 218 00:10:24,879 --> 00:10:26,546 This data is taken into account in the process of 219 00:10:26,547 --> 00:10:30,167 reviewing the initial direct expenses through the management team 220 00:10:30,176 --> 00:10:31,955 and in the consultation process that follows, 221 00:10:31,956 --> 00:10:33,190 whenever the distribution costs change, 222 00:10:33,191 --> 00:10:35,517 additional simulations will be done 223 00:10:35,518 --> 00:10:37,214 and the results will be attached together 224 00:10:38,853 --> 00:10:42,262 The contract review report will be submitted with the materials just mentioned 225 00:10:42,269 --> 00:10:45,445 and what is done in the contract review committee 226 00:10:45,446 --> 00:10:46,858 is as follows 227 00:10:48,218 --> 00:10:51,890 The contract review committee will be held 228 00:10:51,891 --> 00:10:55,188 which will be held according to the PT and various checklists 229 00:10:55,189 --> 00:10:58,543 with either the director or the CEO as the committee head 230 00:10:58,544 --> 00:11:01,154 and the other attendees, differing depending on when the committee is held, etc., 231 00:11:01,155 --> 00:11:03,053 and normally, as you can see on the right, 232 00:11:05,507 --> 00:11:07,659 PT and profitability 233 00:11:07,668 --> 00:11:11,364 conditions for collection, credit rating, compliance, 234 00:11:11,365 --> 00:11:15,348 whether there are legally poisonous clauses for us 235 00:11:15,349 --> 00:11:18,487 or whether the customer company has made excessive requests 236 00:11:18,488 --> 00:11:20,155 are all taken into consideration 237 00:11:20,156 --> 00:11:24,183 to make a final decision on the contract 238 00:11:25,971 --> 00:11:29,765 We will finish the understanding of new customer company's contract process here 239 00:11:29,766 --> 00:11:32,218 Now, I will explain about 240 00:11:32,219 --> 00:11:33,238 the understanding of new customer company's set-up process 241 00:11:34,276 --> 00:11:36,895 New customer company's set-up process 242 00:11:36,896 --> 00:11:39,988 follows the structure shown on the screen 243 00:11:39,989 --> 00:11:42,950 First is grasping the information on the customer company 244 00:11:42,951 --> 00:11:45,426 in other words, prior preparation 245 00:11:45,427 --> 00:11:47,013 This stage is more important 246 00:11:47,014 --> 00:11:48,642 than any of the other stages that follows 247 00:11:49,770 --> 00:11:51,890 We have to form our mall 248 00:11:51,891 --> 00:11:54,745 by clearly figuring out what the customer company wants 249 00:11:54,746 --> 00:11:57,450 and how they used to purchase in the past 250 00:11:57,451 --> 00:12:00,154 so how the customer company has been making purchases 251 00:12:00,155 --> 00:12:02,531 and how they would like to form the server works 252 00:12:02,532 --> 00:12:05,553 need to be specifically discussed before proceeding 253 00:12:07,086 --> 00:12:09,547 Generally, what we check 254 00:12:09,548 --> 00:12:11,418 to figure out the customer company's original purchasing ways 255 00:12:11,419 --> 00:12:14,491 and how to realize the mall 256 00:12:14,492 --> 00:12:16,193 are the same as these major items 257 00:12:16,805 --> 00:12:18,883 Our SERVEONE Mall 258 00:12:18,884 --> 00:12:22,626 can be realized in different ways 259 00:12:22,627 --> 00:12:24,368 to suit different customer companies\' needs 260 00:12:24,369 --> 00:12:26,412 so in the actual requesting part, 261 00:12:26,413 --> 00:12:30,551 whether it's individual requests on site or a request by the purchase team 262 00:12:30,552 --> 00:12:32,355 whether there would be an approval process 263 00:12:32,356 --> 00:12:34,294 or whether there won\'t be an approval process 264 00:12:34,295 --> 00:12:36,745 and in relation to orders and delivery, 265 00:12:36,746 --> 00:12:40,413 the delivery term and how it's done, how it's stocked and calculated, 266 00:12:40,414 --> 00:12:42,785 and whether more time would be needed system-wise, 267 00:12:42,786 --> 00:12:45,193 pre-stocking and urgent requests, etc. 268 00:12:45,194 --> 00:12:47,084 how the customer company has been working in the past 269 00:12:47,085 --> 00:12:50,147 and how they will do business with us 270 00:12:50,148 --> 00:12:52,631 all affect us and need to be set 271 00:12:52,632 --> 00:12:54,157 and reflecting such details on our system 272 00:12:54,158 --> 00:12:55,719 to structure our mall 273 00:12:55,720 --> 00:12:57,659 would be the new customer company set-up 274 00:12:59,722 --> 00:13:03,820 Usually, in the process of setting up new customer companies, 275 00:13:03,821 --> 00:13:05,040 as the example I showed you, 276 00:13:05,041 --> 00:13:08,179 we do it through establishing WBS 277 00:13:08,180 --> 00:13:09,444 As I mentioned earlier 278 00:13:09,445 --> 00:13:11,513 we have to check so many different variables 279 00:13:11,514 --> 00:13:15,981 and in a lot of cases, the customer company cannot give straight answers 280 00:13:15,982 --> 00:13:18,626 but have to go through internal checking processes 281 00:13:18,627 --> 00:13:20,180 so forming a WBS like this 282 00:13:20,181 --> 00:13:24,252 and checking everything 283 00:13:24,253 --> 00:13:26,018 is the majority of cases 284 00:13:26,019 --> 00:13:29,432 In this process, if there are drawbacks or fallacies in the mall structure 285 00:13:29,433 --> 00:13:33,599 due to miscommunication or omission 286 00:13:33,600 --> 00:13:36,105 what we always say is 287 00:13:36,106 --> 00:13:37,493 that the preparing should be very detailed 288 00:13:37,494 --> 00:13:39,283 and clear from the initial phase 289 00:13:39,284 --> 00:13:41,461 This is why we operate 290 00:13:41,462 --> 00:13:43,158 by forming a WBS 291 00:13:44,386 --> 00:13:48,000 When we are done checking the various points mentioned, 292 00:13:48,001 --> 00:13:50,673 we start to actually structure the system mall 293 00:13:52,128 --> 00:13:54,632 There are a lot of system registration steps in the system Mall formation 294 00:13:54,633 --> 00:13:56,584 from workplace registration 295 00:13:56,585 --> 00:13:59,070 to Mall registration and management unit registration, etc. 296 00:13:59,071 --> 00:14:01,984 this will be explained in more detail 297 00:14:01,985 --> 00:14:03,584 in the customer management tab 298 00:14:05,770 --> 00:14:09,686 After a consensus has been made on Mall establishment 299 00:14:09,687 --> 00:14:11,428 and in the process of registration 300 00:14:11,429 --> 00:14:14,156 there are some customer companies that connect the systems 301 00:14:16,013 --> 00:14:17,428 This system connection 302 00:14:17,429 --> 00:14:21,049 is done when the customer company 303 00:14:21,050 --> 00:14:24,284 wants to keep their purchase system 304 00:14:24,285 --> 00:14:26,823 EPR or the portal 305 00:14:26,824 --> 00:14:28,899 and connect with our SERVEONE Mall 306 00:14:28,900 --> 00:14:31,792 to work with different information 307 00:14:31,793 --> 00:14:32,899 on orders and new products, etc. 308 00:14:33,860 --> 00:14:35,354 First, in the connection discussion stage 309 00:14:35,355 --> 00:14:37,842 we first discuss 310 00:14:37,843 --> 00:14:39,390 whether the system used by the customer company 311 00:14:39,391 --> 00:14:41,941 will be connected 312 00:14:41,942 --> 00:14:43,494 or whether they will just use the SERVEONE Mall 313 00:14:43,495 --> 00:14:45,267 and we usually 314 00:14:45,268 --> 00:14:48,402 propose the use of our SERVEONE Mall only 315 00:14:48,403 --> 00:14:49,843 but most of the client companies 316 00:14:49,844 --> 00:14:51,403 especially big enterprises 317 00:14:51,404 --> 00:14:53,810 request connection in a lot of cases 318 00:14:53,811 --> 00:14:56,638 taking into account the internal DB management and other managements 319 00:14:59,313 --> 00:15:02,469 The system connection process is as follows 320 00:15:02,470 --> 00:15:04,583 Actually, it is important 321 00:15:04,584 --> 00:15:08,124 that the sales agent understand 322 00:15:08,125 --> 00:15:09,751 the exact connection process 323 00:15:09,752 --> 00:15:12,623 because the discussion on the range of connection 324 00:15:12,624 --> 00:15:15,944 is conducted with the sales agent as the principal agent 325 00:15:15,945 --> 00:15:18,079 Before the meeting between the IT agents from both companies 326 00:15:18,080 --> 00:15:19,905 the sales agent discusses with the client company in advance 327 00:15:19,906 --> 00:15:22,735 to determine which process the connection will follow 328 00:15:22,736 --> 00:15:25,656 and which interfaces will be connected 329 00:15:25,657 --> 00:15:28,112 and the result of the discussion becomes the standards for connection 330 00:15:28,113 --> 00:15:30,995 Thus, the role of the sales agent 331 00:15:30,996 --> 00:15:32,808 is quite important 332 00:15:34,731 --> 00:15:36,989 I will briefly show you 333 00:15:36,990 --> 00:15:39,986 the map of the system connection development process 334 00:15:39,986 --> 00:15:43,846 It seems complicated but if you try it a few times 335 00:15:43,847 --> 00:15:46,398 I believe you will become familiar with it 336 00:15:46,399 --> 00:15:48,297 First, defining what is to be developed 337 00:15:48,298 --> 00:15:50,291 is conducted through discussions on the scope of connection in the sales part 338 00:15:50,292 --> 00:15:53,488 as I mentioned earlier 339 00:15:53,489 --> 00:15:58,030 Here, there are the B2Bi method, the API method, 340 00:15:58,031 --> 00:15:59,977 and a method where the two are combined 341 00:15:59,978 --> 00:16:01,050 So it can largely be divided 342 00:16:01,051 --> 00:16:02,430 into three methods 343 00:16:03,623 --> 00:16:05,409 For the B2Bi method 344 00:16:05,410 --> 00:16:09,527 it can simply be understood as connection 345 00:16:09,528 --> 00:16:13,037 made by the IT agents from the two companies 346 00:16:13,038 --> 00:16:15,284 On the other hand, the API method is 347 00:16:15,285 --> 00:16:18,468 based on the programming 348 00:16:18,469 --> 00:16:20,024 that was established beforehand by SERVEONE 349 00:16:20,025 --> 00:16:23,078 and the IT agent of the client company 350 00:16:23,079 --> 00:16:26,189 is attaching their system to ours 351 00:16:26,190 --> 00:16:28,835 The difference would be the expenses 352 00:16:28,836 --> 00:16:32,564 For the B2Bi method, the IT agents from the client company and our own 353 00:16:32,565 --> 00:16:33,844 work together 354 00:16:33,845 --> 00:16:35,970 so there would be expenses for both companies 355 00:16:35,971 --> 00:16:37,516 whereas for the API method, 356 00:16:37,517 --> 00:16:38,908 SERVEONE already has 357 00:16:38,909 --> 00:16:41,809 predeveloped programs 358 00:16:41,810 --> 00:16:44,841 in specific interface parts 359 00:16:44,842 --> 00:16:47,828 so the only expenses would be on the client company when they attach their system to ours 360 00:16:47,829 --> 00:16:51,102 and it doesn\'t cost anything to SERVEONE 361 00:16:51,103 --> 00:16:55,251 A lot of development interfaces are made 362 00:16:55,252 --> 00:16:57,783 in the course of development, such as order, new product, stock 363 00:16:57,784 --> 00:17:00,641 and there are a lot of cases where the two are combined 364 00:17:00,642 --> 00:17:03,941 in which case an estimate from PI is provided 365 00:17:03,942 --> 00:17:05,656 based on the definition of the general development contents 366 00:17:07,052 --> 00:17:09,166 With this estimate 367 00:17:09,167 --> 00:17:10,426 it will be determined whether it would go through investment review 368 00:17:10,427 --> 00:17:13,165 or expenses review 369 00:17:13,166 --> 00:17:16,438 and as you can see, 370 00:17:16,439 --> 00:17:19,015 depending on whether it goes to investment or expenses 371 00:17:19,016 --> 00:17:22,695 the process will differ 372 00:17:22,696 --> 00:17:25,991 This is the end of my explanation for connection 373 00:17:25,992 --> 00:17:27,956 Now, after Mall formation 374 00:17:27,957 --> 00:17:29,984 and connection is over 375 00:17:29,985 --> 00:17:32,505 a briefing session usually follows 376 00:17:32,506 --> 00:17:34,888 The briefing session may or may not be held 377 00:17:34,889 --> 00:17:38,446 depending on the volume of the client company 378 00:17:38,447 --> 00:17:40,761 or the way the client company uses SERVEONE 379 00:17:40,762 --> 00:17:43,164 For instance, in the case of a university client firm 380 00:17:43,165 --> 00:17:46,024 the orderers change so rapidly 381 00:17:46,025 --> 00:17:47,916 so it is usually done 382 00:17:47,917 --> 00:17:51,099 every 6 months or a year 383 00:17:51,100 --> 00:17:52,928 The briefing session is conducted by 384 00:17:52,929 --> 00:17:54,974 either the sales agent or the contract agent 385 00:17:54,975 --> 00:17:57,215 depending on the situation 386 00:17:57,216 --> 00:17:59,715 This new client company set-up doesn\'t end here 387 00:17:59,716 --> 00:18:02,610 but through different monitoring methods afterwards 388 00:18:02,611 --> 00:18:07,038 such as VOC monitoring, regular reports or meetings, 389 00:18:07,039 --> 00:18:08,519 checking the customer satisfaction rate, 390 00:18:08,520 --> 00:18:12,485 or even including the leftover SoW expansion work, which wasn't carried out 391 00:18:12,486 --> 00:18:15,594 Those are all included in the set-up process 392 00:18:15,595 --> 00:18:19,648 We will finish the new client company set-up here 393 00:18:19,649 --> 00:18:22,302 and now, I will continue the lecture 394 00:18:22,303 --> 00:18:24,590 on customer management 395 00:18:26,856 --> 00:18:29,882 This is the table of contents 396 00:18:32,863 --> 00:18:33,714 First, 397 00:18:33,715 --> 00:18:35,848 I will explain about the outline of customer management 398 00:18:37,626 --> 00:18:39,226 In this lecture, I will explain about 399 00:18:39,227 --> 00:18:40,667 understanding customer formation 400 00:18:40,668 --> 00:18:43,669 and in the customer management process 401 00:18:43,670 --> 00:18:47,125 starting with the workplace registration that I mentioned earlier 402 00:18:47,126 --> 00:18:48,779 I will explain the process 403 00:18:48,780 --> 00:18:50,814 of registering new customers to our system 404 00:18:51,687 --> 00:18:54,459 Then, finally, in detail, 405 00:18:54,460 --> 00:18:57,414 I will explain which tab in our SERVEONE S-MRO 406 00:18:57,415 --> 00:18:59,348 is used to register workplaces on our system 407 00:18:59,349 --> 00:19:01,615 and register them as members 408 00:19:04,146 --> 00:19:05,319 I will first explain about 409 00:19:05,320 --> 00:19:07,180 the understanding of customer formation 410 00:19:07,181 --> 00:19:09,669 This is the customer formation that we structured, 411 00:19:09,670 --> 00:19:12,514 or, in other words, hierarchy 412 00:19:12,515 --> 00:19:15,815 It starts with groups/corporate bodies 413 00:19:15,816 --> 00:19:19,344 This is the standard value 414 00:19:19,345 --> 00:19:21,237 that is being managed as the main agent of business management 415 00:19:21,238 --> 00:19:22,725 through figuring out current sales or analyzing management accounts 416 00:19:24,440 --> 00:19:27,540 Next is the terms we woud be most familiar with 417 00:19:27,541 --> 00:19:29,454 workplace and operating units 418 00:19:29,455 --> 00:19:31,025 In the case of workplace, 419 00:19:31,026 --> 00:19:32,698 you can simply think of it as workplaces that we register 420 00:19:32,699 --> 00:19:36,455 with the corporate registration number as the standard 421 00:19:36,456 --> 00:19:39,609 and we usually operate the workplaces 422 00:19:39,610 --> 00:19:41,862 to set the standards for selling prices 423 00:19:42,856 --> 00:19:44,898 The operating units below 424 00:19:44,899 --> 00:19:47,945 are units for internal standards 425 00:19:47,946 --> 00:19:50,838 that we set for our convenience 426 00:19:50,839 --> 00:19:54,020 A single workplace may divide its operating units 427 00:19:54,021 --> 00:19:56,808 based on the factory structure of different sites 428 00:19:56,809 --> 00:20:00,069 or depending on the products being purchased by the client company 429 00:20:00,070 --> 00:20:03,213 such as promotional items, factory goods, and subsidiary materials, 430 00:20:03,214 --> 00:20:04,495 the operating unit may be divided 431 00:20:04,496 --> 00:20:06,234 depending on the classification of different materials 432 00:20:06,235 --> 00:20:07,176 Such operating units are 433 00:20:07,177 --> 00:20:09,356 our internal standards 434 00:20:09,357 --> 00:20:13,357 and inside that are 435 00:20:13,358 --> 00:20:14,783 customer department units or member units 436 00:20:14,784 --> 00:20:16,405 that are more specific 437 00:20:17,684 --> 00:20:20,899 In the case of Mall, unlike the Hierarchy, 438 00:20:20,900 --> 00:20:24,774 it has a separate structure 439 00:20:24,775 --> 00:20:26,972 and it generally depends on whether the product has been exposed 440 00:20:28,167 --> 00:20:31,299 or displayed 441 00:20:31,300 --> 00:20:33,962 In sum, 442 00:20:33,963 --> 00:20:35,621 the workplaces depend on expenses 443 00:20:35,622 --> 00:20:37,108 and the Mall depends on whether the product has been displayed or not 444 00:20:38,126 --> 00:20:40,643 Next, I will explain about 445 00:20:40,644 --> 00:20:41,744 understanding the client management process 446 00:20:43,231 --> 00:20:45,348 After the contract review is finished, 447 00:20:45,349 --> 00:20:47,838 workplace registration will follow 448 00:20:47,839 --> 00:20:49,558 First, legal review of the contract will start 449 00:20:49,559 --> 00:20:51,830 after we have been notified on whether this contract is realizable 450 00:20:51,831 --> 00:20:54,435 through business management 451 00:20:54,436 --> 00:20:58,331 Following the legal review 452 00:20:58,332 --> 00:21:00,517 the workplace will be registered 453 00:21:00,518 --> 00:21:03,407 and before that, a team will be assigned to be in charge of the workplace 454 00:21:03,408 --> 00:21:05,207 and it would have been assigned as a headquarter 455 00:21:05,208 --> 00:21:08,752 or to take responsibility 456 00:21:08,753 --> 00:21:12,003 Within that, which agent will be in charge of the workplace? 457 00:21:12,004 --> 00:21:15,672 A sales agent and a management agent will be assigned 458 00:21:15,673 --> 00:21:20,016 and the workplace information will be registered based on such information 459 00:21:20,017 --> 00:21:22,618 I will show you this process of workplace information registration 460 00:21:22,619 --> 00:21:26,208 in more detail through how it shows on the system 461 00:21:28,418 --> 00:21:30,647 First, you insert the corporate registration number 462 00:21:30,648 --> 00:21:32,833 for the workplace you are registering 463 00:21:32,834 --> 00:21:35,165 and check 464 00:21:35,166 --> 00:21:36,952 whether it has been registered in the past 465 00:21:36,953 --> 00:21:39,989 Sometimes it may have been registered in the past 466 00:21:39,990 --> 00:21:42,550 There are instances where 467 00:21:42,551 --> 00:21:45,365 we used to work with them in the past and the contract ended 468 00:21:45,366 --> 00:21:48,151 or SSP, etc. 469 00:21:48,152 --> 00:21:49,623 or a workplace that has been registered in a different way 470 00:21:49,624 --> 00:21:51,120 In that case, depending on the situation, 471 00:21:51,121 --> 00:21:53,470 the process will follow the guidance of the business management team 472 00:21:53,471 --> 00:21:57,471 but generally you register a new workplace 473 00:21:59,184 --> 00:22:01,208 on a screen that I\'m showing you right now 474 00:22:01,209 --> 00:22:02,417 You have to check whether it\'s a foreign workplace 475 00:22:02,418 --> 00:22:04,923 or whether it's a new business platform 476 00:22:04,924 --> 00:22:07,231 so that it would be a workplace of a different form of client 477 00:22:08,331 --> 00:22:10,795 and normally you proceed 478 00:22:10,796 --> 00:22:12,099 by registering a new workplace 479 00:22:15,048 --> 00:22:18,382 When you move onto this workplace registration tab 480 00:22:18,383 --> 00:22:20,740 the screen will be like this 481 00:22:20,741 --> 00:22:23,867 and you have to insert the most important, mandatory information 482 00:22:23,868 --> 00:22:26,481 the ones with asterisks 483 00:22:26,482 --> 00:22:28,973 to move on to the next step 484 00:22:28,974 --> 00:22:32,091 This is where you can insert all the information 485 00:22:32,092 --> 00:22:35,407 that you can learn in the process of contracting 486 00:22:35,408 --> 00:22:37,654 such as the name, corporate registration number, and the corporate body number 487 00:22:37,655 --> 00:22:40,970 What may confuse you 488 00:22:40,971 --> 00:22:43,223 is the group, corporate body part 489 00:22:43,224 --> 00:22:45,854 In the case of a group corporate body 490 00:22:45,855 --> 00:22:49,357 such as LG or Hyundai Motors 491 00:22:49,358 --> 00:22:51,070 a lot of large groups 492 00:22:51,071 --> 00:22:53,330 or corporate bodies will be registered 493 00:22:56,600 --> 00:22:58,486 In the case of group, corporate body 494 00:22:58,487 --> 00:23:01,431 the sales agent cannot make any amendments 495 00:23:01,432 --> 00:23:04,355 Thus, the groups or corporate bodies 496 00:23:04,356 --> 00:23:05,784 that are working with us for the first time 497 00:23:05,785 --> 00:23:07,527 can register the workplace 498 00:23:07,528 --> 00:23:08,659 after a beforehand registration 499 00:23:08,660 --> 00:23:11,433 by the business management 500 00:23:11,434 --> 00:23:14,978 After that, we will set 501 00:23:14,979 --> 00:23:17,250 whether it is an external client 502 00:23:17,251 --> 00:23:20,371 whether it\'s LG or a broader scope of LG 503 00:23:20,372 --> 00:23:23,649 whether it is purely external 504 00:23:23,650 --> 00:23:26,888 and below that we will write down 505 00:23:26,889 --> 00:23:27,855 the sales agent and the management agent 506 00:23:29,020 --> 00:23:30,477 The preexisting RM1 including the credit rating 507 00:23:31,623 --> 00:23:34,097 as I mentioned earlier 508 00:23:34,098 --> 00:23:36,245 and the information that can be found on the client company's business license 509 00:23:36,246 --> 00:23:39,615 such as type of business, will be filled out as a mandatory criteria 510 00:23:39,616 --> 00:23:42,616 and below that, one inserts the conditions for collection that have been agreed upon 511 00:23:42,617 --> 00:23:45,323 and the methods of approval 512 00:23:45,324 --> 00:23:47,658 and you can move to the next step 513 00:23:50,488 --> 00:23:51,987 These are basic things 514 00:23:51,988 --> 00:23:54,183 but you have to set the address data and the shipping address 515 00:23:54,184 --> 00:23:57,744 or the control authority 516 00:23:57,745 --> 00:23:59,933 to be able to submit it for approval 517 00:23:59,934 --> 00:24:01,352 In the case of control authority 518 00:24:01,353 --> 00:24:04,402 one can set various functions 519 00:24:04,403 --> 00:24:06,912 from group approval to group order and corporate body approval 520 00:24:06,913 --> 00:24:09,478 and among that, probably the most 521 00:24:09,479 --> 00:24:11,071 frequently used parts would be 522 00:24:11,072 --> 00:24:15,348 settings on prestocks or whether or not one should allow the orders in place 523 00:24:15,349 --> 00:24:16,982 One thing to note is that this part 524 00:24:16,983 --> 00:24:19,114 requires a special agreement 525 00:24:19,115 --> 00:24:22,718 or a special clause about prestocks in the contract 526 00:24:22,719 --> 00:24:25,799 to be usable 527 00:24:25,800 --> 00:24:29,999 Below, one will insert a copy of the business license and the signed contract 528 00:24:30,000 --> 00:24:32,185 and a logo in the customer front 529 00:24:32,186 --> 00:24:35,598 for the customers to see 530 00:24:35,599 --> 00:24:37,410 and when one presses save, 531 00:24:37,411 --> 00:24:39,852 it moves onto the approval stage 532 00:24:43,011 --> 00:24:44,251 Finally, 533 00:24:45,835 --> 00:24:48,720 before the approval step of workplace registration 534 00:24:48,721 --> 00:24:51,026 there would be a pop-up 535 00:24:51,027 --> 00:24:52,763 asking you whether you will register the two workplaces as one 536 00:24:52,764 --> 00:24:54,214 or separately 537 00:24:54,215 --> 00:24:58,519 you can check it and then it will proceed to report 538 00:24:58,520 --> 00:25:00,402 Actually, after proceeding to this step 539 00:25:00,403 --> 00:25:02,142 another tab asking you to fill in 540 00:25:02,143 --> 00:25:04,985 the report will show up 541 00:25:04,986 --> 00:25:06,819 so you can write additional information there 542 00:25:06,820 --> 00:25:08,517 and then proceed to the report 543 00:25:08,518 --> 00:25:10,312 When the approval stage is over 544 00:25:10,313 --> 00:25:14,400 the workplace will be registered 545 00:25:17,260 --> 00:25:19,816 However, in the process or workplace registration 546 00:25:21,255 --> 00:25:22,339 even if the approval stage is over 547 00:25:22,340 --> 00:25:26,178 it doesn't mean that the workplace will be registered no matter what 548 00:25:26,179 --> 00:25:28,509 If you look at the bottom of the page 549 00:25:28,510 --> 00:25:30,030 there are additional parts 550 00:25:30,031 --> 00:25:31,305 that need to be done 551 00:25:31,306 --> 00:25:33,009 by the business management and project management sectors 552 00:25:33,010 --> 00:25:34,860 After the approval is finished 553 00:25:34,861 --> 00:25:37,105 the project management team will review the contract 554 00:25:37,106 --> 00:25:40,647 followed by the business management team registering the workplace information 555 00:25:40,648 --> 00:25:42,646 then finally 556 00:25:42,647 --> 00:25:44,881 setting the loan limits 557 00:25:44,882 --> 00:25:47,530 completes the workplace registration 558 00:25:47,531 --> 00:25:50,762 and you have to separately request for the signature on the contract 559 00:25:50,763 --> 00:25:52,699 through a legal portal, 560 00:25:52,700 --> 00:25:55,219 finish the approval of the signature and attach it 561 00:25:55,220 --> 00:25:57,481 to finish the procedure completely 562 00:26:00,385 --> 00:26:02,260 As I mentioned earlier 563 00:26:04,010 --> 00:26:06,924 there are parts that can be edited by the sales team 564 00:26:06,925 --> 00:26:09,148 and parts that cannot be edited by the sales team 565 00:26:09,149 --> 00:26:11,308 such as the group, corporate body settings 566 00:26:11,309 --> 00:26:13,157 and LG differentiation settings 567 00:26:13,158 --> 00:26:14,870 So keep that in mind 568 00:26:14,871 --> 00:26:17,419 so that it can be of help in the future 569 00:26:17,420 --> 00:26:20,179 if you need it 570 00:26:23,166 --> 00:26:24,739 Moreover, I also filled in the characteristics 571 00:26:24,740 --> 00:26:27,298 of workplace control authorities 572 00:26:27,299 --> 00:26:29,908 so you could refer to it if needed as well 573 00:26:32,772 --> 00:26:36,025 Next is the operating unit registration 574 00:26:36,026 --> 00:26:37,553 which must be done when the workplace registration is complete 575 00:26:39,285 --> 00:26:40,923 The operating unit registration 576 00:26:40,924 --> 00:26:43,211 has a shorter approval path compared to the workplace 577 00:26:43,212 --> 00:26:45,833 and is more simpler 578 00:26:47,665 --> 00:26:48,712 After workplace registration 579 00:26:48,713 --> 00:26:51,006 there would be an immediate request for operating unit registration 580 00:26:53,000 --> 00:26:55,211 As you can see, 581 00:26:55,212 --> 00:26:58,410 whether it's MRO Mall or subsidiary materials Mall 582 00:26:58,411 --> 00:27:00,545 or which Mall will be used 583 00:27:00,546 --> 00:27:02,402 various sections need to be filled in 584 00:27:02,403 --> 00:27:04,408 to proceed with registration 585 00:27:07,806 --> 00:27:09,660 One thing you have to be careful here 586 00:27:09,661 --> 00:27:11,055 is the operating unit control authority 587 00:27:11,056 --> 00:27:13,062 which is part of the operating unit registration 588 00:27:13,063 --> 00:27:15,178 Actually, the operating unit control authority 589 00:27:15,179 --> 00:27:16,651 contains practically every functions 590 00:27:16,652 --> 00:27:19,871 that the SERVEONE Mall has 591 00:27:19,872 --> 00:27:22,112 The structure of requesting a new product, 592 00:27:22,113 --> 00:27:24,060 setting the approval path, 593 00:27:24,061 --> 00:27:26,125 controlling the registration of chemical materials 594 00:27:26,126 --> 00:27:27,758 setting the corporate body master 595 00:27:27,759 --> 00:27:29,590 From parts related to such new products 596 00:27:29,591 --> 00:27:32,232 to request, collection, and check issue control 597 00:27:32,233 --> 00:27:33,858 various parts are included here 598 00:27:35,331 --> 00:27:38,319 Moreover, whether group shipping will be used in delivery, 599 00:27:38,320 --> 00:27:41,038 whether post will be or will not be used, 600 00:27:41,039 --> 00:27:42,241 in the stock process, 601 00:27:42,242 --> 00:27:44,775 will automatic stock or half automatic stock be used, 602 00:27:44,777 --> 00:27:46,723 and whether the chemical materials will be approved 603 00:27:46,724 --> 00:27:48,441 Every function 604 00:27:48,442 --> 00:27:50,707 that can be realized in SERVEONE Mall is included 605 00:27:50,708 --> 00:27:53,946 so this setting will be dealt with 606 00:27:53,947 --> 00:27:55,619 after careful review with the client 607 00:27:56,885 --> 00:27:59,791 Also, as a final step after setting control authority, 608 00:27:59,792 --> 00:28:03,918 address, method of issuing financial checks, 609 00:28:03,919 --> 00:28:06,107 and date of collection will be checked 610 00:28:06,108 --> 00:28:08,048 and then it will proceed to registration 611 00:28:08,049 --> 00:28:09,692 You can finish 612 00:28:09,693 --> 00:28:12,717 the approval and wrap up the operating unit registration 613 00:28:12,718 --> 00:28:16,966 with a much shorter approval path 614 00:28:16,967 --> 00:28:17,986 compared to the workplace registration 615 00:28:22,209 --> 00:28:26,529 After the information on operating unit is all entered 616 00:28:26,530 --> 00:28:28,339 and system registration is complete, 617 00:28:28,340 --> 00:28:31,336 the Mall formation is finished 618 00:28:31,337 --> 00:28:33,347 when you register the departments and members 619 00:28:36,096 --> 00:28:37,302 As I mentioned earlier 620 00:28:37,303 --> 00:28:40,273 I wrote detailed explanations 621 00:28:40,274 --> 00:28:42,646 on various functions of operating unit control authority 622 00:28:42,647 --> 00:28:45,971 so you could refer to it in the process 623 00:28:45,972 --> 00:28:46,973 Now, with the operating unit control authority 624 00:28:46,974 --> 00:28:49,753 as the last step 625 00:28:49,754 --> 00:28:51,594 a request for approval on operating unit registration will be filed 626 00:28:51,595 --> 00:28:53,287 and if it\'s approved without any problems 627 00:28:53,288 --> 00:28:56,454 now is the time to move on to 628 00:28:56,455 --> 00:28:58,267 department and member registration 629 00:28:58,268 --> 00:28:59,576 As I mentioned earlier 630 00:28:59,577 --> 00:29:01,760 operating unit control authority has 631 00:29:01,761 --> 00:29:03,993 a lot of very important points 632 00:29:03,994 --> 00:29:07,805 so if you have questions or need anything 633 00:29:07,806 --> 00:29:10,128 apart from the main elements shown 634 00:29:10,129 --> 00:29:12,741 while doing your job 635 00:29:12,742 --> 00:29:16,461 I would recommend you take a close look at this table 636 00:29:16,462 --> 00:29:17,981 When the registration process is complete 637 00:29:17,982 --> 00:29:20,322 you will move onto department management 638 00:29:20,323 --> 00:29:22,124 Department registration 639 00:29:22,125 --> 00:29:24,221 can be done directly by the client company 640 00:29:24,222 --> 00:29:26,761 or our sales team or our management team 641 00:29:26,762 --> 00:29:29,387 can register it if the client company requests 642 00:29:29,388 --> 00:29:30,511 It depends on the situation 643 00:29:30,512 --> 00:29:33,778 but usually during the initial contract set-up 644 00:29:33,779 --> 00:29:34,886 the registration is made collectively 645 00:29:34,887 --> 00:29:36,739 so our company tends to proceed with it 646 00:29:36,740 --> 00:29:39,174 and the client company also takes the matter in their hands 647 00:29:39,175 --> 00:29:43,321 and proceeds with a lot of management as well 648 00:29:43,322 --> 00:29:44,612 The department management 649 00:29:44,613 --> 00:29:46,457 follows this process 650 00:29:46,458 --> 00:29:48,493 and you can register members 651 00:29:48,494 --> 00:29:51,980 under registered departments 652 00:29:51,981 --> 00:29:53,358 For the members, 653 00:29:53,359 --> 00:29:57,089 the client company could directly make the registrations 654 00:29:57,090 --> 00:29:59,414 or request us and our sales team 655 00:29:59,415 --> 00:30:02,161 or management team could register them 656 00:30:02,162 --> 00:30:04,884 If the client company directly makes registrations 657 00:30:04,885 --> 00:30:09,450 the process is complete 658 00:30:09,451 --> 00:30:11,054 with the corporate body master\'s approval 659 00:30:11,055 --> 00:30:12,727 who is registered as the client company's sign up approver 660 00:30:12,728 --> 00:30:14,068 and if the client company requests our company to do other job 661 00:30:14,069 --> 00:30:15,726 we directly register the members 662 00:30:15,727 --> 00:30:17,227 and give them guidelines 663 00:30:18,539 --> 00:30:22,955 Now, I think I explained the general 664 00:30:22,956 --> 00:30:25,490 client registration, client management, 665 00:30:25,491 --> 00:30:28,841 and many new set-up processes 666 00:30:28,842 --> 00:30:31,870 More specific information 667 00:30:31,871 --> 00:30:34,514 can be found in our class materials 668 00:30:34,515 --> 00:30:36,576 so you could refer to it 669 00:30:36,577 --> 00:30:39,117 and see how actual system work is done 670 00:30:39,118 --> 00:30:40,974 or what variables may exist 671 00:30:43,234 --> 00:30:46,521 This is the end of the lecture for today 672 00:30:46,522 --> 00:30:47,937 Thank you for listening 673 00:30:47,938 --> 00:30:50,119 and if you have any questions, 674 00:30:50,120 --> 00:30:53,315 feel free to contact me anytime 675 00:30:53,316 --> 00:30:57,697 It was 2025 MRO Process course 676 00:30:57,698 --> 00:30:59,668 and my name is Dongkyu Park 677 00:30:59,669 --> 00:31:00,462 Thank you