1 00:00:13,472 --> 00:00:14,136 Hello 2 00:00:14,136 --> 00:00:17,128 2025 SERVEONE MRO Process Course 3 00:00:17,504 --> 00:00:22,136 I am Jaeon Oh from the Office Supplies Team, in charge of Product Registration and Management Course 4 00:00:22,636 --> 00:00:27,336 This course will first deal with product registration, then with product management 5 00:00:27,836 --> 00:00:32,786 Product registration and management are, as purchase agent, with purchase data management, 6 00:00:33,086 --> 00:00:35,387 the most important parts 7 00:00:37,206 --> 00:00:39,986 To introduce myself before we begin, 8 00:00:40,236 --> 00:00:43,786 I started working as a member of the Office and Electronics Team in August, 2018 9 00:00:43,936 --> 00:00:46,586 and am still working in the same team 10 00:00:47,036 --> 00:00:52,896 I experienced various categories in the team and am currently in charge of prints and components 11 00:00:53,396 --> 00:00:56,646 Since April 2024, I started working as employee representative, 12 00:00:56,646 --> 00:00:59,596 trying to be of help to the company 13 00:01:00,396 --> 00:01:05,346 I wrote "I cannot decide on how well I'll do, but I can decide on how hard I will try" 14 00:01:05,635 --> 00:01:09,828 There was something I could earn only when I tried hard regardless of the type of work 15 00:01:10,556 --> 00:01:12,606 I cannot control the outcome 16 00:01:12,606 --> 00:01:16,778 but I believe I can try my best in the process 17 00:01:18,196 --> 00:01:21,046 Okay, now we'll move onto the lecture 18 00:01:21,396 --> 00:01:26,796 First, I would like to show you the overall flow of the general MRO Process once again 19 00:01:27,676 --> 00:01:30,397 This is the map showing the overall flow of the MRO Process 20 00:01:30,916 --> 00:01:34,066 You can see that the MRO Process consists of product registration, order by the customer, 21 00:01:34,313 --> 00:01:38,310 order by the company, delivery, and settlement 22 00:01:39,171 --> 00:01:41,471 When a customer requests product registration, 23 00:01:41,699 --> 00:01:46,749 each purchase agent, sales agent, product information agent, etc. 24 00:01:46,996 --> 00:01:48,478 will register the product 25 00:01:49,557 --> 00:01:52,007 The customer will order the registered product, 26 00:01:52,413 --> 00:01:54,854 and the cooperating company will place an order accordingly 27 00:01:55,914 --> 00:02:00,676 Then, when the product has been delivered, the process will end with payment 28 00:02:01,795 --> 00:02:05,795 Each purchase agent, in the process of forming and managing product information, 29 00:02:06,290 --> 00:02:08,250 will make a lot of decisions 30 00:02:09,062 --> 00:02:10,712 In this lecture, 31 00:02:11,009 --> 00:02:15,102 I will focus on product registration and management 32 00:02:16,132 --> 00:02:17,662 First, product registration 33 00:02:18,316 --> 00:02:23,142 The general process of product registration will follow what's shown on the screen 34 00:02:23,785 --> 00:02:25,446 Product registration can be done by 35 00:02:25,762 --> 00:02:28,713 the customer, sales agent, management agent, 36 00:02:29,109 --> 00:02:32,547 purchase agent, or the cooperating company 37 00:02:33,854 --> 00:02:38,804 I will focus on the usual case, when a customer has requested for registration 38 00:02:38,804 --> 00:02:40,696 and analyze the process accordingly 39 00:02:41,795 --> 00:02:44,346 First, when a customer files a request for product registration, 40 00:02:44,702 --> 00:02:49,112 it moves onto the SERVEONE system and reaches the DB verification stage 41 00:02:50,142 --> 00:02:52,813 The one in charge of that DB checks for pre-registration 42 00:02:53,239 --> 00:02:55,448 and defines which category the product belongs to 43 00:02:56,379 --> 00:03:00,060 The one in charge of the DB may be the product information team 44 00:03:00,406 --> 00:03:02,458 or the purchase agent 45 00:03:03,736 --> 00:03:07,765 When the work is done, it then moves onto the purchase information registration process 46 00:03:08,617 --> 00:03:13,167 In this stage, the purchase agent works on bidding and estimation 47 00:03:13,771 --> 00:03:18,092 and when a successful bid has been made, registers the purchase price 48 00:03:18,904 --> 00:03:23,554 After the purchase price has been registered, we now move onto the product registration stage 49 00:03:24,029 --> 00:03:28,646 where standard products and nonstandard products are dealt differently 50 00:03:30,300 --> 00:03:34,211 In the case of standard products, the product information team conducts quality checks 51 00:03:34,676 --> 00:03:39,696 and if there are shortcomings, could ask the purchase agent for rework 52 00:03:40,587 --> 00:03:45,973 But, for nonstandard products, the product registration stage by the product information team is left out 53 00:03:47,003 --> 00:03:49,533 If there are shortcomings in the product registration process, 54 00:03:49,899 --> 00:03:54,290 the DB agent and the sales agent can both reject the registration 55 00:03:55,528 --> 00:03:57,648 When product registration is finished 56 00:03:57,925 --> 00:04:02,181 the sales agent carries out the sales information registration process 57 00:04:03,052 --> 00:04:07,062 The sales agent is in charge of selling price registration and product display 58 00:04:07,696 --> 00:04:12,795 When this stage is completed, the product registration process shown on the screen is finished 59 00:04:15,379 --> 00:04:19,399 Next, I will explain the details of each process 60 00:04:20,181 --> 00:04:22,184 In the product registration request stage, 61 00:04:22,619 --> 00:04:28,498 the customer, cooperating company, purchase agent, and sales agent can request product registration 62 00:04:28,973 --> 00:04:32,587 and the means and reasons differ according to who made the request 63 00:04:33,617 --> 00:04:37,567 First is the customer filing a request through the customer front 64 00:04:38,349 --> 00:04:42,696 Second, the cooperating company can request through the cooperating company front 65 00:04:43,439 --> 00:04:46,904 It is usually the products advertised and proposed by each company 66 00:04:47,458 --> 00:04:52,458 or the pre-stocked products that the cooperating company and the customers are both aware of 67 00:04:53,528 --> 00:04:58,914 Third, the sales agent can directly place a request through SMRO 68 00:04:59,508 --> 00:05:03,003 The majority consists of customer registration by proxy 69 00:05:03,508 --> 00:05:08,508 and cases of customer designated cooperating company and urgent products can also be requested 70 00:05:09,399 --> 00:05:11,498 The last is the purchase agent 71 00:05:12,379 --> 00:05:15,874 The purchase agent can also place a request through SMRO 72 00:05:16,349 --> 00:05:21,656 and in cases of previous DB, new sourcing, and supplant products, he registers the products himself 73 00:05:23,122 --> 00:05:28,765 In the DB verification stage, the DB agent is in charge of categorization and verification of pre-registered DBs 74 00:05:29,547 --> 00:05:34,389 If the verification is inadequate, he can redemand the one who filed for registration 75 00:05:35,429 --> 00:05:38,696 If the purchase agent requested for the product registration 76 00:05:39,033 --> 00:05:41,191 he handles the verification process himself as well 77 00:05:41,845 --> 00:05:46,191 In the case of DB verification, the verifying organization differs according to the managing unit 78 00:05:46,567 --> 00:05:50,092 I will talk about this in more detail later 79 00:05:50,914 --> 00:05:54,874 In the purchase information registration stage, the purchase agent has to 80 00:05:55,072 --> 00:05:58,488 proceed with purchase information registration based on bidding 81 00:05:59,320 --> 00:06:01,340 Bidding is the principle in order to 82 00:06:01,587 --> 00:06:05,359 maintain fairness and to optimize the purchase price 83 00:06:06,112 --> 00:06:10,419 However, if there are specific reasons where it can't be dealt with bidding 84 00:06:10,775 --> 00:06:14,894 the estimate can be made according to bidding exception cases 85 00:06:16,092 --> 00:06:18,765 When the bidding estimate processing stage is finished 86 00:06:19,320 --> 00:06:22,320 the purchase agent checks for abnormalities in the purchase price 87 00:06:22,755 --> 00:06:24,904 and proceeds with the purchase information registration 88 00:06:25,825 --> 00:06:30,478 If a new product falls within the bidding pool set by the purchase agent 89 00:06:30,874 --> 00:06:34,488 it can be transferred to the product information team in each organization to be handled with 90 00:06:35,815 --> 00:06:39,458 In the product registration stage, the product information quality is checked 91 00:06:39,666 --> 00:06:42,122 and if there are no problems, the product is registered 92 00:06:42,498 --> 00:06:46,637 If there are any inadequacies, the purchase agent will be asked to redo the process 93 00:06:47,429 --> 00:06:51,191 When the product registration is done, new product ID will be provided 94 00:06:51,696 --> 00:06:56,023 As I mentioned earlier, in the case of nonstandard products, such process will be skipped 95 00:06:56,448 --> 00:07:00,013 and the product ID will be given right after the purchase information registration stage 96 00:07:01,102 --> 00:07:04,557 After such process, in the sales information registration stage, 97 00:07:04,894 --> 00:07:09,300 the sales agent will register the selling price and display the product on the operating unit 98 00:07:10,409 --> 00:07:13,696 Then, how is the DB verification agent decided? 99 00:07:14,399 --> 00:07:17,696 This is the logic for deciding who will be in charge in the DB verification stage 100 00:07:18,627 --> 00:07:23,488 When there is a request for product registration, it is first fragmented depending on whether an operating unit exists 101 00:07:24,508 --> 00:07:27,547 First, when there is no operating unit, 102 00:07:27,904 --> 00:07:31,340 there would be a request by the purchase agent or the cooperating company 103 00:07:32,003 --> 00:07:34,746 If the purchase agent made the request, 104 00:07:35,518 --> 00:07:39,726 if the purchase agent who made the initial request is the preliminary proposal by the cooperating company, 105 00:07:39,874 --> 00:07:43,320 the system designated agent in charge of the cooperating company will handle it 106 00:07:43,666 --> 00:07:46,216 On the other hand, if there is a designated operating unit 107 00:07:46,494 --> 00:07:50,696 if the operating unit is LG headquarters or the sales headquarters, the product information team will, 108 00:07:51,260 --> 00:07:57,102 and if it is SSP or BPO, the representative goods MD team will handle the verification 109 00:07:57,815 --> 00:08:02,379 Thus, if the operating unit is LG or the sales headquarters, the product information team will, 110 00:08:02,765 --> 00:08:06,310 if it is SSP or BPO, the representative goods MD team will, 111 00:08:06,874 --> 00:08:10,696 and if there is no operating unit, the purchase agent will handle it 112 00:08:13,538 --> 00:08:16,082 Next is the logic for deciding the purchase agent 113 00:08:16,617 --> 00:08:18,238 It is a complex algorithm 114 00:08:18,634 --> 00:08:24,092 the operating units that create a synergy effect in the big picture, such as playing the roles of sales and purchasing together 115 00:08:24,419 --> 00:08:27,280 will be classified as the operation team and work as the MD 116 00:08:27,805 --> 00:08:30,305 and the others categorized according to the specific management classification, 117 00:08:30,592 --> 00:08:33,795 in cases of supply and where cooperating companies' integration can be managed 118 00:08:34,241 --> 00:08:37,973 will be dealt by the main purchase team 119 00:08:38,488 --> 00:08:41,904 I will explain three points here before moving on 120 00:08:42,597 --> 00:08:47,121 First, the management categorization, thus what the purchase agent has to do 121 00:08:47,438 --> 00:08:50,238 are bidding estimates, and if it is fully established, 122 00:08:50,406 --> 00:08:54,002 the product information team will handle until product information registration 123 00:08:54,517 --> 00:08:57,270 but in cases of products that need alternative suggestions 124 00:08:57,755 --> 00:09:00,735 the purchase team is in charge of registration 125 00:09:01,467 --> 00:09:08,249 Second, for the BPO operating unit, only the mid-level classification of sales promotion is done by the BPO MD 126 00:09:08,645 --> 00:09:13,824 and the other categorization registration is done by the purchase team again 127 00:09:14,507 --> 00:09:18,210 Third, this is the more detailed logic for determining who is in charge 128 00:09:18,725 --> 00:09:22,445 the purchasing unit differs according to the operating unit and the specific categorization 129 00:09:22,693 --> 00:09:25,883 so if you need, you could pause this video for a moment and take a look at it 130 00:09:26,378 --> 00:09:30,078 Next is part of the product registration process, done by the purchase agent 131 00:09:30,078 --> 00:09:33,269 I will explain about how one deals with bidding estimates 132 00:09:34,289 --> 00:09:38,089 Bidding formed between 0 AM and 2 PM 133 00:09:38,455 --> 00:09:41,269 are closed at 3 PM that day 134 00:09:41,695 --> 00:09:46,200 and the other bids are open until midnight of the day it was formed 135 00:09:47,061 --> 00:09:49,222 If there aren't any bids, the time limit is extended automatically 136 00:09:49,974 --> 00:09:53,695 for those who set the system at automatic extension 137 00:09:54,438 --> 00:10:00,190 Automatically extended bids may be made successful or terminated by the agent's decision 138 00:10:01,259 --> 00:10:06,418 Estimates can be terminated as soon as a cooperating company makes a bid instead of having a set end time 139 00:10:07,061 --> 00:10:11,438 As I mentioned earlier, when we take a look at who is in charge of the bid estimate processing, 140 00:10:11,814 --> 00:10:17,487 the product information team can deal with it depending on whether a pool has been formed 141 00:10:18,042 --> 00:10:22,150 and if there is a preregistered product, it can be handled as repetition 142 00:10:23,339 --> 00:10:26,844 The types of bids not considered as bids are as shown on the screen 143 00:10:27,576 --> 00:10:30,230 As you can see, there are 16 types 144 00:10:31,220 --> 00:10:35,050 The estimate types that the purchase agent will actually use are usually 145 00:10:35,258 --> 00:10:41,626 products with requests for predevelopment, prestocked products, AS products, and bundle products 146 00:10:42,695 --> 00:10:46,695 Products with predevelopment requests are subsidiary developed products with preestimates 147 00:10:47,141 --> 00:10:49,972 such as manufacturing, processing estimates and promotional items 148 00:10:50,814 --> 00:10:54,952 Proof such as a written estimate sheet or a screenshot of the client's screen is required 149 00:10:56,012 --> 00:10:59,527 Prestock means, as its name implies, items requested for prestock processing 150 00:10:59,883 --> 00:11:02,972 and requires a prestock request form or an email 151 00:11:03,903 --> 00:11:07,923 AS products are limited to one-time use items 152 00:11:08,556 --> 00:11:14,348 Bundled products refer to cases where the sales team's prior approval is obtained to process them as a bundle 153 00:11:15,299 --> 00:11:19,695 For the remaining items, it would be helpful to pause and read through them 154 00:11:20,418 --> 00:11:25,566 Please note that quotations are processed only for the 16 items listed on the screen 155 00:11:26,012 --> 00:11:30,774 for all others, the principle is to proceed via bidding 156 00:11:31,210 --> 00:11:33,410 That covered the theoretical part 157 00:11:33,657 --> 00:11:39,537 Now, let\'s review the system screens together, 158 00:11:39,972 --> 00:11:42,814 from the product registration request to entering purchase information, using captured screenshots 159 00:11:43,754 --> 00:11:47,398 The screens visible may vary slightly depending on the requester 160 00:11:48,081 --> 00:11:51,032 We'll proceed based on the SMRO New Product Registration Request tab, 161 00:11:51,032 --> 00:11:54,259 primarily used by purchase agents 162 00:11:55,289 --> 00:11:58,071 First, upon entering the New Product Registration Request menu, 163 00:11:58,477 --> 00:12:01,705 you will find fields for product information and attribute values 164 00:12:02,556 --> 00:12:07,764 After entering this information, scroll down to input the product's basic details 165 00:12:08,170 --> 00:12:12,982 Enter the product name, then use the category recommendation feature to receive a category suggestion 166 00:12:13,774 --> 00:12:18,903 After selecting a category, set the required attribute names based on that specific subcategory 167 00:12:20,141 --> 00:12:24,497 Then, look up and select the order unit, country of origin, and manufacturer 168 00:12:24,913 --> 00:12:29,012 Next, enter the attribute values for the required attribute names based on the detailed category 169 00:12:29,863 --> 00:12:33,754 Here, the attribute values essentially represent the product specifications 170 00:12:34,111 --> 00:12:37,091 and play a crucial role during bidding estimates 171 00:12:39,200 --> 00:12:41,467 Next, enter the product classification information 172 00:12:42,051 --> 00:12:45,408 Specify whether it is a general product or a one-time product, 173 00:12:45,863 --> 00:12:49,477 and indicate whether it is a standard or nonstandard product 174 00:12:50,695 --> 00:12:54,259 Also, indicate whether hub handling is possible or not 175 00:12:54,566 --> 00:12:58,150 if not possible, select the appropriate reason from the available options 176 00:12:59,160 --> 00:13:00,961 Please note that if hub handling is not possible, 177 00:13:01,149 --> 00:13:05,804 the shipping type must always be processed as direct shipping 178 00:13:06,695 --> 00:13:12,695 Major reasons for impossibility include heavy items, products exceeding pallet size, installation inspection items, 179 00:13:13,121 --> 00:13:19,725 intangible bundled products, hazardous materials, items prone to damage, frozen goods, harmful chemicals, 180 00:13:20,012 --> 00:13:23,150 and items prohibited for parcel delivery 181 00:13:25,507 --> 00:13:27,857 Once all attribute values are entered up to this point, 182 00:13:28,174 --> 00:13:30,299 the final registration request is completed 183 00:13:30,586 --> 00:13:32,903 via the ‘Request Registration’ button at the top of the screen 184 00:13:33,695 --> 00:13:39,358 When you click the registration request, a pop-up appears 185 00:13:39,695 --> 00:13:42,507 Enter the request type and reason to proceed, and you will be able to confirm the product request number 186 00:13:44,982 --> 00:13:48,457 Once the request is complete, it moves to the DB verification stage 187 00:13:48,764 --> 00:13:53,616 In the DB Verification SMRO tab, look up the request value using the request number 188 00:13:54,566 --> 00:13:55,923 Click the request number 189 00:13:57,081 --> 00:14:02,220 After clicking “Receive” for that case, check the processing information to verify if there are any issues 190 00:14:02,665 --> 00:14:06,477 If there are issues, proceed to create a specification verification request 191 00:14:08,457 --> 00:14:12,913 If there aren't any issues, click the Complete button at the bottom to finish verification 192 00:14:15,408 --> 00:14:19,210 Once verification is complete, the purchasing manager will process the purchase information registration 193 00:14:19,853 --> 00:14:24,438 The manager can look up the assigned request number in the Purchase Information Registration Processing tab, 194 00:14:24,774 --> 00:14:27,626 accept the case, and enable modifications 195 00:14:28,279 --> 00:14:32,626 After receiving the request number, if it's been assigned incorrectly, click the Change Assigned Person tab 196 00:14:33,051 --> 00:14:35,952 If there are duplicate items, click the Duplicate Item Processing tab 197 00:14:36,249 --> 00:14:42,497 If confirmation is needed due to insufficient information, click the Sales Agent Confirmation Request tab 198 00:14:42,913 --> 00:14:48,873 If everything is in order, click the Create Bid Estimate tab to proceed to the next step 199 00:14:50,962 --> 00:14:53,626 First, regarding bid creation criteria 200 00:14:54,150 --> 00:14:57,923 Enter the bid name and click the ‘Add’ button 201 00:14:58,160 --> 00:15:01,358 in the ‘Bid Partner’ field below to add a partner 202 00:15:03,249 --> 00:15:08,853 After selecting the partner, click the ‘Create Bid’ button below to generate the bid 203 00:15:09,447 --> 00:15:11,695 Here, if a bid pool has been set up, 204 00:15:12,032 --> 00:15:17,388 it is automatically designated to allow direct bid requests to partners in the bid pool 205 00:15:19,497 --> 00:15:24,903 For estimate creation, clicking ‘Estimate’ on the relevant request number allows proceeding 206 00:15:25,546 --> 00:15:30,368 In the bid exclusion case pop-up, select the relevant content and proceed 207 00:15:32,012 --> 00:15:36,606 In the quote request pop-up, select the quote name and partner 208 00:15:37,071 --> 00:15:39,853 to send the estimate request to a specific partner 209 00:15:42,051 --> 00:15:44,982 Next, you\'ll see the partner\'s bidding process 210 00:15:45,566 --> 00:15:48,210 The target partner clicks the bid number 211 00:15:48,408 --> 00:15:52,745 on the product bid quote screen in the partner front to bid 212 00:15:53,467 --> 00:15:56,774 If they are to decline, they can enter a reason for refusal and decline 213 00:15:58,873 --> 00:16:03,200 If authentication is required during bid registration, enter the authentication number 214 00:16:03,655 --> 00:16:07,695 Input the price information: bid price, market price, and validity period 215 00:16:08,883 --> 00:16:14,645 Enter the shipping order information: AT, MOQ, and multiple order quantity 216 00:16:14,804 --> 00:16:16,249 Then click the registration button 217 00:16:19,794 --> 00:16:24,695 After that, proceed with the bid unit price agreement contract for that item 218 00:16:25,566 --> 00:16:30,279 Once authentication is completed via the public certificate, the bid is finalized 219 00:16:32,794 --> 00:16:37,071 Once bidding is complete, the purchasing manager can check the status value for the supplier submission status 220 00:16:37,329 --> 00:16:40,695 on the bid quotation processing screen 221 00:16:41,200 --> 00:16:45,131 They can click the product details button to proceed to the next step 222 00:16:47,438 --> 00:16:50,556 After confirming the quotation price and finding no issues, they can proceed to approve processing, 223 00:16:51,091 --> 00:16:53,121 then move to purchasing information registration changes 224 00:16:53,438 --> 00:16:56,190 to finally complete the purchasing information registration 225 00:16:59,611 --> 00:17:02,952 So far, we've covered the product registration process and system 226 00:17:03,447 --> 00:17:07,685 Next, in the product management section, we will explain 227 00:17:08,051 --> 00:17:10,339 the information each responsible party needs to know about registered products 228 00:17:10,989 --> 00:17:13,964 and what aspects require management 229 00:17:16,200 --> 00:17:18,655 I will first explain about product information 230 00:17:19,121 --> 00:17:22,404 Product information is the information about the product itself 231 00:17:22,869 --> 00:17:25,894 Simply put, it is the characteristics of the product 232 00:17:26,840 --> 00:17:29,602 Certain specifications would come to mind when you picture a mobile phone 233 00:17:30,221 --> 00:17:34,122 Such things would be the product information 234 00:17:36,181 --> 00:17:38,270 Key items in product information, 235 00:17:38,849 --> 00:17:39,844 the basic information, 236 00:17:40,206 --> 00:17:44,448 include product name, classification code, representative specifications, order unit, and manufacturer 237 00:17:44,963 --> 00:17:49,557 Evaluation details comprise of product grade, attribute scores, and images 238 00:17:50,122 --> 00:17:54,597 Classification information includes a one-time item, standard product, or whether it contains chemical substances 239 00:17:54,944 --> 00:18:00,072 Other information includes image details, base price, and MSDS 240 00:18:00,696 --> 00:18:02,468 To illustrate with an example, 241 00:18:02,963 --> 00:18:07,656 for a Gram laptop, the basic information would include the manufacturer LG, the product name “Laptop,” 242 00:18:07,953 --> 00:18:14,260 the size in inches, and the color 243 00:18:15,280 --> 00:18:18,696 Staff members must verify that this product information is accurate 244 00:18:19,062 --> 00:18:22,587 and, if any entries are incorrect, proceed with correction and supplementation activities 245 00:18:23,052 --> 00:18:24,637 Next is the classification structure 246 00:18:25,092 --> 00:18:29,953 The classification structure is a structure made by SERVEONE to group products 247 00:18:30,419 --> 00:18:34,587 It is largely divided into four categories: major, intermediate, sub categories and detailed classifications 248 00:18:35,300 --> 00:18:39,102 Major categories are sets of intermediate categories grouped for analytical purposes 249 00:18:39,587 --> 00:18:43,498 Intermediate categories are generally groups of subcategories with mutual relevance 250 00:18:44,003 --> 00:18:48,686 Subcategories are groups of detailed classifications sharing the same purpose and function 251 00:18:49,290 --> 00:18:55,300 Detailed classifications are the lowest-level distinctions, representing groups of products with common functions, purpose tasks, 252 00:18:55,736 --> 00:18:58,186 or manufactured through similar processes, 253 00:18:58,522 --> 00:19:01,488 and can serve as unique names 254 00:19:02,567 --> 00:19:05,478 The classification system is currently divided into 15 major categories, 255 00:19:05,944 --> 00:19:13,419 126 medium categories, 305 subcategories, and 1,240 detailed classifications 256 00:19:14,151 --> 00:19:18,429 As this is a classification system divided for operational purposes, it may change depending on the timing, 257 00:19:18,785 --> 00:19:21,726 and there is a maintenance period approximately once a year 258 00:19:22,478 --> 00:19:28,636 The major, medium, and minor classifications are purpose-centric, while the detailed classifications are characteristic-centric 259 00:19:30,032 --> 00:19:35,954 This classification system allows for an intuitive and easy recognition of the hierarchical structure between upper and lower levels 260 00:19:36,469 --> 00:19:39,290 Since the relationships between products are linked by category, 261 00:19:39,637 --> 00:19:41,835 their characteristics can easily be grasped 262 00:19:42,845 --> 00:19:48,057 It provides a foundation for implementing faster and easier searches among products of the same nature 263 00:19:48,879 --> 00:19:52,229 It is designed to enable quick access to statistical ranges 264 00:19:52,229 --> 00:19:54,775 for items of interest, from top to bottom levels 265 00:19:55,448 --> 00:20:00,548 Ultimately, it serves as the fundamental structure 266 00:20:00,816 --> 00:20:03,736 for registering, modifying, deleting, and maintaining items 267 00:20:05,775 --> 00:20:08,627 Next is the distinction between standard and non-standard products 268 00:20:09,201 --> 00:20:13,361 Standard products, as the name implies, refer to mass-produced, 269 00:20:13,619 --> 00:20:16,359 widely available commodities manufactured according to standardized specifications 270 00:20:17,142 --> 00:20:21,892 Simply put, these are products like smartphones or laptops 271 00:20:21,892 --> 00:20:25,241 items where a specific image comes to mind when you hear their product name 272 00:20:26,171 --> 00:20:30,577 These items can be identified by their model number, manufacturer, or standard specifications 273 00:20:31,795 --> 00:20:35,795 Since these items aren\'t limited to specific workplaces, 274 00:20:36,151 --> 00:20:38,755 they can be displayed and sold across multiple sites 275 00:20:39,577 --> 00:20:43,577 The easiest way to distinguish them is to check if they appear in online searches 276 00:20:44,003 --> 00:20:46,775 or if catalogs exist 277 00:20:47,547 --> 00:20:51,934 Conversely, non-standard items are products that aren't standard 278 00:20:52,597 --> 00:20:56,884 They lack universal applicability and are restricted to specific client specifications 279 00:20:57,746 --> 00:21:00,396 They may involve drawings or specifications, 280 00:21:00,604 --> 00:21:04,884 or even intangible goods like services 281 00:21:05,706 --> 00:21:09,156 Thus, they typically include sub-components or one-off items, 282 00:21:09,651 --> 00:21:13,983 generally exposed and sold only at a single business location 283 00:21:15,082 --> 00:21:18,753 However, not all items in the non-standard category 284 00:21:19,278 --> 00:21:20,864 lack a standard counterpart 285 00:21:21,795 --> 00:21:24,057 For example, in the shopping bag category, 286 00:21:24,324 --> 00:21:29,132 while bags often feature a specific client's logo and are produced exclusively for that client, 287 00:21:29,706 --> 00:21:34,207 shopping bags sold online in specific sizes and with universal designs 288 00:21:34,445 --> 00:21:36,310 can be considered standard products 289 00:21:36,884 --> 00:21:41,379 Therefore, please be aware that exceptions do exist 290 00:21:43,221 --> 00:21:44,706 Next is deactivation 291 00:21:45,231 --> 00:21:50,211 Deactivation simply means the product has no price and cannot be sold 292 00:21:50,775 --> 00:21:54,973 In other words, orders cannot be placed or processed for the product 293 00:21:55,656 --> 00:21:57,439 Deactivation types are as follows 294 00:21:57,874 --> 00:22:02,033 They are broadly divided into irregular deactivation and regular deactivation 295 00:22:03,052 --> 00:22:06,763 First, for irregular deactivation: First, product discontinuation 296 00:22:07,120 --> 00:22:11,993 This literally means that supply is impossible because the manufacturer ceased production 297 00:22:12,696 --> 00:22:17,973 Second, stock shortages, meaning products temporarily unavailable due to being out of stock 298 00:22:18,488 --> 00:22:21,058 Third, products identified as duplicates 299 00:22:21,098 --> 00:22:25,072 consolidated into a single product and thus inactive 300 00:22:26,142 --> 00:22:28,473 Finally, non-compliant deactivation status 301 00:22:28,750 --> 00:22:34,260 applies to items inactive due to missing chemical information, safety certifications, etc. 302 00:22:35,448 --> 00:22:38,222 Regular deactivation includes: First, long-term unsettled items 303 00:22:38,697 --> 00:22:43,597 with no settlement activity for over 12 months based on the final settlement month 304 00:22:44,211 --> 00:22:46,161 Second, one-time items 305 00:22:46,428 --> 00:22:51,488 such as made-to-order products or intangible services that can only be ordered once 306 00:22:52,033 --> 00:22:56,389 Thus, there are six main types of deactivation 307 00:22:58,419 --> 00:23:02,775 After processing items as inactive, there are cases where reuse is necessary 308 00:23:03,330 --> 00:23:05,468 The reuse process is as follows 309 00:23:06,092 --> 00:23:09,161 First, if reuse is required, verify the type 310 00:23:09,696 --> 00:23:14,696 For discontinued items, stock shortages, unclear reasons, or long-term unpaid cases, 311 00:23:15,181 --> 00:23:20,122 the respective responsible party can request reuse, and the purchase manager can process the reuse immediately 312 00:23:21,132 --> 00:23:25,755 For duplicate items, after the request is made, the purchase manager approves it, 313 00:23:26,062 --> 00:23:30,013 and finally, the DB management team enables reuse processing 314 00:23:30,874 --> 00:23:33,645 For non-reusable items, after the reuse request is made, 315 00:23:34,081 --> 00:23:37,468 the purchasing analysis team approves it, and then it can be used 316 00:23:38,488 --> 00:23:43,231 For non-reusable items, since there are items that should not be shipped out, 317 00:23:43,567 --> 00:23:46,914 the approval process is considered more stringent 318 00:23:47,597 --> 00:23:51,439 Note that for one-time use items, reactivation is not possible. 319 00:23:52,924 --> 00:23:54,973 Next is temporary out-of-stock status 320 00:23:55,468 --> 00:23:59,092 Regardless of the reason for deactivation, if an item is temporarily unavailable, 321 00:23:59,468 --> 00:24:03,349 you can utilize the temporary out-of-stock function to disable orders 322 00:24:03,973 --> 00:24:07,151 This prevents ordering errors and order rejections, 323 00:24:07,508 --> 00:24:11,458 reduces processing LT, and minimizes customer inconvenience 324 00:24:12,260 --> 00:24:16,300 The temporary out-of-stock period is automatically set for one month from the request date 325 00:24:16,746 --> 00:24:18,904 and can be extended a maximum of two times 326 00:24:20,102 --> 00:24:22,696 When the purchase manager submits a temporary out-of-stock request, 327 00:24:22,815 --> 00:24:24,845 it is completed through approval by the team leader and responsible manager, 328 00:24:25,112 --> 00:24:30,448 followed by agreement between order management team leader and the central purchasing planning manager 329 00:24:31,102 --> 00:24:33,805 If the temporary out-of-stock period ends within the set time frame, 330 00:24:34,122 --> 00:24:38,132 a temporary out-of-stock release request can be submitted to lift the status 331 00:24:40,340 --> 00:24:43,637 Following product information, we will now explain purchasing information 332 00:24:44,310 --> 00:24:46,448 Unlike product information, purchasing information 333 00:24:46,696 --> 00:24:50,716 refers to the set of data defined for acquiring the product 334 00:24:52,231 --> 00:24:55,924 Purchasing information can be broadly divided into price information and non-price information 335 00:24:56,577 --> 00:25:02,419 First, within price information, adjustments can be made to the product price, validity period, currency, and condition 336 00:25:03,171 --> 00:25:06,389 The product price can be increased or decreased, 337 00:25:06,864 --> 00:25:10,815 and the condition can be adjusted to flexibly utilize it for discounted sales or 338 00:25:11,171 --> 00:25:13,666 premium sales during specific periods 339 00:25:14,429 --> 00:25:18,835 However, since increasing the product price affects performance metrics, 340 00:25:19,062 --> 00:25:21,914 approval from the team leader and the responsible officer is required 341 00:25:22,845 --> 00:25:25,894 Additionally, through managing the validity period of price information 342 00:25:26,280 --> 00:25:29,379 activities are conducted to renegotiate items 343 00:25:29,567 --> 00:25:32,656 with prices agreed upon for a specific period 344 00:25:33,290 --> 00:25:36,290 Requests for a one-year extension of the validity period are processed automatically, 345 00:25:36,607 --> 00:25:38,835 though separate request could be made for special cases 346 00:25:39,666 --> 00:25:43,003 Information beyond pricing includes MOQs and delivery LTs 347 00:25:43,646 --> 00:25:47,260 MOQ adjustments enable purchasing activities, 348 00:25:47,864 --> 00:25:52,795 while adjusting LTs allows querying items from partners with delivery strengths 349 00:25:53,854 --> 00:25:56,686 Additionally, adjusting the supply status 350 00:25:56,854 --> 00:26:00,221 can prevent orders from being placed based on specific purchase information 351 00:26:00,854 --> 00:26:04,577 Items with expired validity periods are automatically marked as unavailable, 352 00:26:04,924 --> 00:26:06,835 allowing separate management 353 00:26:07,320 --> 00:26:11,478 Within SMRO, the bulk change menu for purchase information 354 00:26:11,676 --> 00:26:16,151 enables batch modification and management of items 355 00:26:16,419 --> 00:26:18,646 for specific partners or specific key values 356 00:26:19,369 --> 00:26:24,023 To conclude the lecture, let's summarize product information and purchase information 357 00:26:24,825 --> 00:26:27,746 Product information includes the product name, specifications, 358 00:26:27,874 --> 00:26:31,768 manufacturer, order unit, images, and certification details, etc. 359 00:26:32,600 --> 00:26:38,596 Purchase information includes the product price, supplier information, MOQ, and expiration date, etc. 360 00:26:39,200 --> 00:26:43,445 In other words, product information is data specific to the product itself, 361 00:26:43,999 --> 00:26:49,209 while purchase information pertains to acquiring the product through a supplier 362 00:26:50,080 --> 00:26:53,123 Thoroughly managing both product information and purchasing information 363 00:26:53,400 --> 00:26:56,603 is the core responsibility of a purchase manager 364 00:26:57,900 --> 00:27:02,714 This concludes the lecture on product information registration and management prepared for today 365 00:27:03,060 --> 00:27:06,183 If you have any further inquiries, please contact me anytime 366 00:27:06,480 --> 00:27:08,144 I am Jaeon Oh 367 00:27:08,204 --> 00:27:08,829 Thank you