1 00:00:00.000 --> 00:00:01.150 Welcome back 2 00:00:01.300 --> 00:00:06.450 In this sub-session, we're going to talk about target marketing 3 00:00:07.250 --> 00:00:12.050 Understanding target market is also very important for the entrepreneurs 4 00:00:12.700 --> 00:00:17.900 So without understanding target market, we cannot simply do the businesses 5 00:00:20.150 --> 00:00:21.250 Target market 6 00:00:21.750 --> 00:00:26.500 I want to give you some of the interesting examples about the target market 7 00:00:28.000 --> 00:00:29.950 Do you know the Zappos.com? 8 00:00:30.250 --> 00:00:37.900 Zappos.com is a specialized e-commerce website for shoes 9 00:00:40.050 --> 00:00:45.000 And Zappos.com was created by one of the entrepreneurs 10 00:00:45.000 --> 00:00:49.000 His name was Nick Swimmer 11 00:00:49.600 --> 00:00:54.750 He had an idea to sell the shoes online 12 00:00:55.550 --> 00:00:58.450 Then he created just a simple website 13 00:00:58.770 --> 00:01:02.900 and take a picture around the shoes store nearby his house 14 00:01:03.250 --> 00:01:07.000 Then just he uploaded this picture on website 15 00:01:07.300 --> 00:01:09.450 And then just wait for the consumers 16 00:01:10.000 --> 00:01:12.600 And surprisingly, so many consumers 17 00:01:12.950 --> 00:01:18.500 place the order from the online 18 00:01:19.350 --> 00:01:22.300 Once he received the consumer order, 19 00:01:22.600 --> 00:01:25.150 then he visited the real shoes store 20 00:01:25.150 --> 00:01:28.400 and just purchased the shoes from the real shoe store 21 00:01:28.400 --> 00:01:32.250 And deliver these shoes to the consumers 22 00:01:32.250 --> 00:01:34.250 who place the order through the online 23 00:01:35.000 --> 00:01:40.400 This is a very, very small and experimental website 24 00:01:41.900 --> 00:01:45.050 But later, the consumer base grows 25 00:01:47.100 --> 00:01:51.150 and he needs some money 26 00:01:52.050 --> 00:01:55.500 to make his business standardized and structured 27 00:01:56.400 --> 00:02:00.500 We need some system, something like that 28 00:02:01.350 --> 00:02:05.000 So he tried to generate investment 29 00:02:05.500 --> 00:02:07.000 He tried to attract investors 30 00:02:07.000 --> 00:02:09.150 So he met the investors finally 31 00:02:09.700 --> 00:02:11.500 Then he said that, 32 00:02:11.500 --> 00:02:16.400 well, our company sells shoes online and please invest us 33 00:02:17.100 --> 00:02:18.700 This is his suggestion 34 00:02:19.200 --> 00:02:23.900 Then the investors at that time, his name was Tony Hsieh 35 00:02:26.300 --> 00:02:31.300 Then later he became the CEO of Zappos.com many years ago 36 00:02:31.700 --> 00:02:34.550 But he passed away through the tragedy accident 37 00:02:35.000 --> 00:02:38.200 So Tony Hsieh at the time, he was an investor 38 00:02:38.700 --> 00:02:43.700 He responded to the suggestion of the next woman 39 00:02:43.700 --> 00:02:47.300 Tony Hsieh said that, who would purchase shoes online? 40 00:02:47.750 --> 00:02:51.150 Okay, to purchase shoes and we should try on it 41 00:02:51.550 --> 00:02:57.000 But if we purchase shoes, how can they try on the shoes? 42 00:02:58.450 --> 00:03:01.950 So my idea is nobody can purchase the shoes 43 00:03:02.300 --> 00:03:04.750 Okay, it's a a natural reaction, right? 44 00:03:05.000 --> 00:03:06.150 A natural reaction 45 00:03:06.300 --> 00:03:10.350 Then the next woman responded to the criticism of Tony Hsieh like this 46 00:03:11.200 --> 00:03:17.100 Well, in 1998, the US shoe market was worth $40 billion 47 00:03:17.600 --> 00:03:23.850 and 50 of them were being sold through the mail-order catalog 48 00:03:24.000 --> 00:03:26.850 Okay, catalog means 5% of them, 49 00:03:27.000 --> 00:03:29.500 5% of the entire consumers 50 00:03:29.500 --> 00:03:32.750 purchased the shoes anyway without trying on it 51 00:03:34.700 --> 00:03:38.050 So even before the internet exists, 52 00:03:38.350 --> 00:03:43.550 1 out of 20 pairs of the shoes was already being sold by mail-order 53 00:03:44.850 --> 00:03:50.100 Then right now, we provide some alternative marketplaces, 54 00:03:50.450 --> 00:03:53.000 which is online, e-commerce 55 00:03:54.450 --> 00:03:57.900 So it's about just selling through the internet 56 00:03:58.050 --> 00:04:01.500 what was being sold already through the mail-order catalog 57 00:04:01.950 --> 00:04:06.000 So right now we have 5% of the entire shoe market 58 00:04:06.650 --> 00:04:07.750 What do you think? 59 00:04:08.300 --> 00:04:10.900 What an impressive, what an impressive, right? 60 00:04:11.300 --> 00:04:16.500 So Tony Hsieh immediately understood the market side, 61 00:04:17.250 --> 00:04:19.800 immediately understood the business 62 00:04:20.250 --> 00:04:24.650 So Tony Hsieh said that, yes, what about $500,000? 63 00:04:25.320 --> 00:04:26.750 Was $500,000 enough? 64 00:04:27.150 --> 00:04:31.350 So he invested $500,000 right now 65 00:04:32.000 --> 00:04:35.900 This is a very important, very interesting story 66 00:04:35.900 --> 00:04:37.700 about understanding target market 67 00:04:38.450 --> 00:04:42.200 So the next woman totally understood the market side 68 00:04:42.650 --> 00:04:44.500 And then he has the ability 69 00:04:44.500 --> 00:04:48.800 to persuade other people to understand the market side, right? 70 00:04:50.700 --> 00:04:54.600 Let's move on to another interesting story 71 00:04:56.650 --> 00:05:00.150 This is the Chinese glove problem 72 00:05:00.620 --> 00:05:02.050 Okay, what it is? 73 00:05:02.350 --> 00:05:05.950 Please support you guys as glove makers 74 00:05:06.150 --> 00:05:09.100 so you are making gloves 75 00:05:09.350 --> 00:05:13.500 And then your goal is to go to China 76 00:05:13.800 --> 00:05:16.400 and sell your gloves to the Chinese people 77 00:05:16.800 --> 00:05:18.250 it's a great market 78 00:05:18.250 --> 00:05:20.950 because there are about how many people live in China? 79 00:05:21.500 --> 00:05:24.750 There are about 1.4 billion 80 00:05:25.100 --> 00:05:27.000 Yes, 1.4 billion people live in China 81 00:05:27.400 --> 00:05:29.650 Huge population, huge 82 00:05:30.020 --> 00:05:32.200 so your approach is good, right? 83 00:05:32.700 --> 00:05:37.350 Then my question is, how much is your real market side? 84 00:05:37.800 --> 00:05:39.400 how much is your target market? 85 00:05:40.000 --> 00:05:42.650 Just think about a little bit, think about it 86 00:05:43.500 --> 00:05:44.700 how much is it? 87 00:05:46.650 --> 00:05:53.800 I want to go to China where 1.4 billion people live there 88 00:05:54.900 --> 00:05:58.500 Then how much is my target market? 89 00:05:58.900 --> 00:06:00.200 I'm the glove maker 90 00:06:00.550 --> 00:06:02.150 Yeah, what about 1%? 91 00:06:02.900 --> 00:06:05.600 let's say just simply 1% of the total market 92 00:06:07.100 --> 00:06:10.000 we have 1.4 billion people 93 00:06:10.550 --> 00:06:13.050 1% means 14 million 94 00:06:13.500 --> 00:06:15.350 14 million people, right? 95 00:06:15.650 --> 00:06:17.550 So, you target to 14 million 96 00:06:18.250 --> 00:06:22.700 it's about 25% of the entire Korean population 97 00:06:22.950 --> 00:06:25.450 Wow, it's still huge, huge scale, right? 98 00:06:25.750 --> 00:06:28.350 So, you are going to just make a simple glove 99 00:06:28.500 --> 00:06:34.000 and do the business with 14 million people, right? 100 00:06:34.250 --> 00:06:36.800 So, is it done? 101 00:06:37.400 --> 00:06:38.700 What do you think? 102 00:06:39.550 --> 00:06:41.850 So, you're done, right? 103 00:06:42.500 --> 00:06:45.500 And the 14 million is your target market? 104 00:06:45.600 --> 00:06:46.270 What do you think? 105 00:06:47.250 --> 00:06:48.900 Well, actually, there is a problem 106 00:06:49.200 --> 00:06:50.400 What kind of problems? 107 00:06:51.650 --> 00:06:53.800 We don't know what types of the glove you are making 108 00:06:53.900 --> 00:06:55.850 We don't know it, right? 109 00:06:56.200 --> 00:06:59.700 So, your glove can be, you know, wintertime's glove 110 00:07:00.000 --> 00:07:01.200 winter glove 111 00:07:01.500 --> 00:07:02.650 Ski glove 112 00:07:03.000 --> 00:07:08.250 But think, not everyone in China needs those types of gloves 113 00:07:09.350 --> 00:07:14.700 because, many Chinese people live in tropical area 114 00:07:15.200 --> 00:07:17.250 which is very warm and very hot 115 00:07:17.550 --> 00:07:19.300 They don't need the glove, okay? 116 00:07:19.550 --> 00:07:21.150 They never use the glove 117 00:07:21.550 --> 00:07:24.750 And then so many Chinese people don't know how to play ski 118 00:07:25.600 --> 00:07:30.950 because they live in very hot area, right? 119 00:07:31.150 --> 00:07:32.100 What do you think? 120 00:07:32.550 --> 00:07:35.750 So, we get rid of those types of consumers 121 00:07:36.500 --> 00:07:42.100 So, you are not targeting 1.4 billion, as an entire market, right? 122 00:07:42.550 --> 00:07:44.500 And also, think about it 123 00:07:44.750 --> 00:07:48.750 You know, if your glove is examination glove for the hospital, 124 00:07:49.350 --> 00:07:53.550 then your consumers are hospitals, okay? 125 00:07:54.000 --> 00:07:55.450 It's not university 126 00:07:55.600 --> 00:07:57.200 It's not just workplaces 127 00:07:57.500 --> 00:08:01.550 Just normal workplaces don't need your types of your gloves 128 00:08:02.300 --> 00:08:04.600 Only just the hospital need your glove 129 00:08:04.950 --> 00:08:09.300 So, based on their usage, based on the consumers' preference, 130 00:08:10.150 --> 00:08:13.500 your target market can be different 131 00:08:15.700 --> 00:08:20.300 And what about income level and buying habit and cultural differences? 132 00:08:21.250 --> 00:08:25.050 based on these, unknown factors, 133 00:08:25.700 --> 00:08:29.200 based on these unknown factors, your target market can be different 134 00:08:31.600 --> 00:08:36.100 So, this Chinese glove problem teaches a very critical lesson 135 00:08:36.370 --> 00:08:37.300 What it is? 136 00:08:37.900 --> 00:08:43.600 Large population, does not automatically mean the large market 137 00:08:44.050 --> 00:08:50.000 As an entrepreneur, we must avoid these types of traps 138 00:08:51.250 --> 00:08:56.650 These types of traps of total population equal your consumers 139 00:08:57.000 --> 00:09:03.550 Instead, we need to define a realistic and reachable 140 00:09:04.350 --> 00:09:09.350 and possible segment based on your product 141 00:09:09.800 --> 00:09:12.150 and based on your consumers' preference 142 00:09:12.150 --> 00:09:14.650 and consumers' usage, consumers' need 143 00:09:15.000 --> 00:09:17.600 We say it is a target market, okay? 144 00:09:18.650 --> 00:09:20.000 It's a target market 145 00:09:20.900 --> 00:09:23.400 that means we need to identify 146 00:09:23.400 --> 00:09:25.300 who actually needs your product 147 00:09:26.200 --> 00:09:29.550 Before then, you identify what is your product 148 00:09:29.950 --> 00:09:32.950 and who actually needs your product or service 149 00:09:33.450 --> 00:09:39.200 and who is willing and able to pay for your product 150 00:09:40.850 --> 00:09:43.300 And where they are living 151 00:09:44.350 --> 00:09:47.500 And how can you reach them 152 00:09:48.100 --> 00:09:49.950 How can you reach them 153 00:09:50.850 --> 00:09:53.950 So, this is all about the target market 154 00:09:54.700 --> 00:09:56.800 now we understand what it is, right? 155 00:09:57.550 --> 00:10:03.400 As we discussed before, the market is a set of buyers 156 00:10:04.550 --> 00:10:06.550 But more important thing is 157 00:10:06.950 --> 00:10:10.950 the buyers have several groups, 158 00:10:11.550 --> 00:10:13.500 several different groups of buyers exist 159 00:10:14.150 --> 00:10:15.100 So, for example, 160 00:10:15.100 --> 00:10:20.750 there are total theoretical market, entire market 161 00:10:21.650 --> 00:10:25.000 like the China, in China, 1.4 billion people 162 00:10:25.400 --> 00:10:28.400 These are entire theoretical market 163 00:10:28.800 --> 00:10:32.150 And among the theoretical market, there are sub-market 164 00:10:32.150 --> 00:10:35.500 and among the sub-market, there are addressable market 165 00:10:35.950 --> 00:10:37.400 And among the addressable market, 166 00:10:37.400 --> 00:10:40.750 we can target a certain market 167 00:10:41.150 --> 00:10:46.550 So, the target market consists of several different layers 168 00:10:47.550 --> 00:10:51.100 We say it is a target market funnel 169 00:10:52.000 --> 00:10:56.750 Again, target market funnel consists of four different layers 170 00:10:57.100 --> 00:10:59.500 from the total theoretical market, 171 00:10:59.500 --> 00:11:03.400 sub-market, addressable market, and target market 172 00:11:04.100 --> 00:11:06.850 What is the total theoretical market? 173 00:11:07.050 --> 00:11:11.250 It is the entire, all potential consumers 174 00:11:12.000 --> 00:11:15.550 Sub-market, among all potential consumers, 175 00:11:17.450 --> 00:11:22.400 sub-market refers to the set of the buyer with the interest in your product 176 00:11:23.750 --> 00:11:26.100 Only the people, 177 00:11:26.100 --> 00:11:29.900 only the consumers who has an interest in your product 178 00:11:31.550 --> 00:11:33.950 And among this sub-market, 179 00:11:33.950 --> 00:11:36.750 addressable market refers to the set of the buyer 180 00:11:36.850 --> 00:11:40.500 who have interest and access to your product 181 00:11:41.100 --> 00:11:47.100 Again, they have interest in your product and also they can access your product 182 00:11:47.700 --> 00:11:51.000 For example, if your product is a mobile application 183 00:11:54.450 --> 00:11:56.950 then addressable market 184 00:11:56.950 --> 00:12:00.700 should have some interest in your mobile application 185 00:12:01.200 --> 00:12:05.400 as well as they can access your product 186 00:12:06.250 --> 00:12:10.550 it means they should have smartphone, they should have cell phone 187 00:12:11.200 --> 00:12:15.750 Without cell phone, they cannot access your product, 188 00:12:15.950 --> 00:12:20.150 although they have an interest in your service or product 189 00:12:20.370 --> 00:12:21.300 Do you understand that? 190 00:12:21.570 --> 00:12:23.550 this is a addressable market meaning 191 00:12:24.000 --> 00:12:28.500 And among the addressable market, you just put 192 00:12:29.300 --> 00:12:33.750 a very critical or very specific criteria, one or two criteria 193 00:12:33.750 --> 00:12:36.100 to identify your target market 194 00:12:36.600 --> 00:12:40.250 This is a a target market that you decided to capture 195 00:12:40.250 --> 00:12:42.250 from the addressable market 196 00:12:42.900 --> 00:12:46.700 So, now you understand what is the target market funnel 197 00:12:48.650 --> 00:12:53.050 so now, we are going to apply the target market funnel 198 00:12:53.050 --> 00:12:55.950 into the real world startup 199 00:12:56.850 --> 00:12:58.050 Let's look at it 200 00:12:58.750 --> 00:13:00.600 This is a target market funnel again 201 00:13:01.050 --> 00:13:06.200 And I'm going to apply this concept to the LinkedIn businesses 202 00:13:06.441 --> 00:13:07.750 You know the LinkedIn, right? 203 00:13:07.750 --> 00:13:14.600 LinkedIn is a specialized social website, social network 204 00:13:15.300 --> 00:13:20.850 Specialized social network company for a job 205 00:13:21.500 --> 00:13:24.650 So you can find out great job opening from the LinkedIn 206 00:13:24.900 --> 00:13:28.750 And also, you can upload your profile so that 207 00:13:29.100 --> 00:13:33.800 the companies can recruit the jobs the job candidate 208 00:13:34.300 --> 00:13:36.300 So, this is a LinkedIn 209 00:13:36.700 --> 00:13:39.400 So, when the LinkedIn started the businesses, 210 00:13:39.400 --> 00:13:42.850 they probably conducted the market, the target market 211 00:13:43.300 --> 00:13:45.550 Conducted the research about target market 212 00:13:46.050 --> 00:13:48.000 And then they started in America 213 00:13:48.550 --> 00:13:52.000 At that time, how many people live in America? 214 00:13:52.150 --> 00:13:55.050 Because the total population in America would be 215 00:13:55.050 --> 00:13:57.150 the total theoretical market 216 00:13:57.400 --> 00:13:59.500 So, how many people live in America? 217 00:13:59.950 --> 00:14:06.350 Yes, at that time, just 320 million people live in America 218 00:14:06.900 --> 00:14:10.950 This is a total theoretical market 219 00:14:10.950 --> 00:14:12.400 of the LinkedIn at that time 220 00:14:12.650 --> 00:14:15.350 right now, the population increased a little bit 221 00:14:15.550 --> 00:14:19.850 But, when the LinkedIn started in America, 222 00:14:19.850 --> 00:14:23.400 there are 320 million people live there 223 00:14:23.750 --> 00:14:25.900 And what is the soft market? 224 00:14:26.250 --> 00:14:31.100 Among the theoretical market, we need to identify the soft market 225 00:14:31.350 --> 00:14:32.950 the soft market means 226 00:14:34.450 --> 00:14:39.300 any set of the buyers who are interested in your product 227 00:14:39.600 --> 00:14:44.000 so who will be interested in the LinkedIn types of the social media? 228 00:14:44.550 --> 00:14:47.050 social network, I'm sorry, social network website 229 00:14:47.700 --> 00:14:50.300 about job seekers, of course 230 00:14:50.600 --> 00:14:54.050 Because LinkedIn is a special type of 231 00:14:54.050 --> 00:14:56.750 social network website for the job seekers 232 00:14:57.650 --> 00:14:59.150 how many of them? 233 00:15:00.300 --> 00:15:02.700 So, we can figure out how many of them 234 00:15:03.400 --> 00:15:07.600 So, roughly maybe 70% 235 00:15:07.950 --> 00:15:11.250 71% of the entire population would be job seekers 236 00:15:11.850 --> 00:15:13.400 And they are interested in job 237 00:15:14.750 --> 00:15:18.400 although they have a job, they can seek for the new job 238 00:15:18.850 --> 00:15:22.900 So, 71% of them, 71% of them are job seekers 239 00:15:23.350 --> 00:15:25.850 How many? 226 million people 240 00:15:26.500 --> 00:15:29.950 then later on, we need to figure out addressable market 241 00:15:30.200 --> 00:15:34.200 Addressable market means any set of the buyers 242 00:15:34.700 --> 00:15:40.300 who has an interest and also can access to your product or services 243 00:15:40.550 --> 00:15:41.700 What is your product LinkedIn? 244 00:15:41.950 --> 00:15:45.800 Hey, LinkedIn product is social network service 245 00:15:46.000 --> 00:15:53.000 Social network service means, so how to reach your service? 246 00:15:53.300 --> 00:15:55.550 in order to reach your services, 247 00:15:55.550 --> 00:15:58.050 they should use social network services 248 00:15:58.300 --> 00:16:01.150 They should have an account of the social network services 249 00:16:01.600 --> 00:16:06.100 And they should be familiar with the social network service 250 00:16:06.250 --> 00:16:09.900 So in this case, we'd better identify 251 00:16:10.250 --> 00:16:14.100 how many people use the social network service 252 00:16:14.450 --> 00:16:19.800 it is called as social network services, penetration 253 00:16:20.450 --> 00:16:26.400 this is a social media, social network penetration was around 60% 254 00:16:26.900 --> 00:16:28.900 So, how much of them? 255 00:16:29.150 --> 00:16:30.800 60% out of the served market, right? 256 00:16:31.050 --> 00:16:33.050 60% out of served market 257 00:16:33.050 --> 00:16:35.600 can use the social media or social network 258 00:16:35.900 --> 00:16:38.300 How many of them? 126 million people 259 00:16:39.350 --> 00:16:42.400 Among the 100 million people, 260 00:16:43.000 --> 00:16:46.000 we finally identified our target market 261 00:16:46.450 --> 00:16:49.600 so we started, we started to serve the market 262 00:16:49.800 --> 00:16:51.850 How many? 126 million people 263 00:16:52.500 --> 00:16:58.450 among them, who would be our real and ideal target market? 264 00:16:59.150 --> 00:17:05.400 because we are targeting some qualified job seekers 265 00:17:06.200 --> 00:17:10.400 In order to meet our consumer need 266 00:17:10.600 --> 00:17:14.450 we target to the educated people 267 00:17:15.200 --> 00:17:18.200 Educated, at least, high school graduate 268 00:17:18.700 --> 00:17:19.950 Okay, wow, great 269 00:17:20.200 --> 00:17:21.150 So, how many of them? 270 00:17:21.271 --> 00:17:22.300 How many of them? 271 00:17:22.600 --> 00:17:26.900 amongst the rest of the market, 87% of them 272 00:17:27.250 --> 00:17:31.300 87% of American people graduate high school, at least 273 00:17:31.850 --> 00:17:36.750 So, then we can apply 87%, to the addressable market 274 00:17:36.950 --> 00:17:40.100 Then we got 110 million people as our target market 275 00:17:40.800 --> 00:17:44.900 so based on this target market, LinkedIn started their businesses 276 00:17:44.991 --> 00:17:46.600 And then they achieved the actual demand 277 00:17:46.800 --> 00:17:47.650 How much? 278 00:17:47.750 --> 00:17:50.650 Actual demand was 111 million 279 00:17:50.950 --> 00:17:54.750 So, their target market was very close to their actual demand 280 00:17:55.500 --> 00:17:57.900 this is a target market funnel 281 00:17:58.150 --> 00:18:00.900 And now you understand how to calculate your target market 282 00:18:01.700 --> 00:18:06.300 Again, your target market started from theoretical, total theoretical market 283 00:18:06.550 --> 00:18:10.600 Then you identify your, served market first 284 00:18:10.900 --> 00:18:14.900 Then identify addressable market from the sold market 285 00:18:15.150 --> 00:18:19.100 Then later you put your criteria one or two, critical criteria 286 00:18:19.550 --> 00:18:23.650 Then you figure out your target market out of your addressable market 287 00:18:23.900 --> 00:18:25.200 Like LinkedIn, right? 288 00:18:26.850 --> 00:18:32.500 but these days, in the real field of the startup 289 00:18:33.100 --> 00:18:38.600 the startup companies use the simplified version of the target market 290 00:18:39.200 --> 00:18:45.600 the concept of the target market funnel was great, 291 00:18:45.750 --> 00:18:47.300 but a little bit complicated 292 00:18:47.750 --> 00:18:51.950 so that's why these days, so many startups have simplified this 293 00:18:52.300 --> 00:18:57.150 traditional target market funnel into the TAM-SAM-SOM 294 00:18:57.321 --> 00:18:59.350 Okay, have you heard about TAM-SAM-SOM? 295 00:19:00.500 --> 00:19:02.850 In the previous traditional, 296 00:19:02.850 --> 00:19:07.200 the target market funnel has four different layers 297 00:19:07.250 --> 00:19:11.200 from the total theoretical market, 298 00:19:11.200 --> 00:19:14.100 served market, addressable market, and target market 299 00:19:14.550 --> 00:19:17.500 But the TAM-SAM-SOM has just only three layers 300 00:19:18.400 --> 00:19:20.600 So,TAM-SAM-SOM 301 00:19:20.900 --> 00:19:23.400 let's look at the meaning of the TAM-SAM-SOM 302 00:19:23.750 --> 00:19:25.850 TAM is the total addressable market 303 00:19:26.150 --> 00:19:28.800 Total addressable market means total market demand 304 00:19:29.200 --> 00:19:30.400 total market demand 305 00:19:30.600 --> 00:19:35.650 It can be entire population or it can be similar to the served market 306 00:19:36.050 --> 00:19:39.550 in the previous traditional, target market funnel 307 00:19:39.800 --> 00:19:45.450 So, the TAM in this case, TAM can be located 308 00:19:45.700 --> 00:19:49.800 somewhere in between total theoretical market 309 00:19:50.150 --> 00:19:52.150 and served market 310 00:19:52.400 --> 00:19:56.000 In a traditional target market funnel 311 00:19:56.500 --> 00:19:57.700 What about SAM? 312 00:19:58.000 --> 00:20:00.800 SAM is serviceable addressable market 313 00:20:01.091 --> 00:20:02.650 Serviceable addressable market 314 00:20:03.100 --> 00:20:06.000 serviceable addressable market means the market you can sell 315 00:20:06.700 --> 00:20:09.400 Compared to the traditional target market funnel, 316 00:20:09.750 --> 00:20:15.150 SAM can be located somewhere between 317 00:20:15.550 --> 00:20:17.450 served market and addressable market 318 00:20:18.000 --> 00:20:20.000 In a traditional target market funnel 319 00:20:20.371 --> 00:20:21.450 And what about SOM? 320 00:20:21.600 --> 00:20:25.250 Some is serviceable obtainable market 321 00:20:25.650 --> 00:20:30.950 this market is about the market you can realistically capture 322 00:20:31.300 --> 00:20:32.250 realistically 323 00:20:32.750 --> 00:20:34.150 It can be short-term goal 324 00:20:34.650 --> 00:20:40.000 This is very similar, somewhere between, 325 00:20:40.750 --> 00:20:44.300 addressable market and target market 326 00:20:44.550 --> 00:20:47.150 in a traditional, target market funnel 327 00:20:47.500 --> 00:20:54.000 Anyway, you should, you'd better get used to this type of concept 328 00:20:54.000 --> 00:20:56.900 because these days so many people use the TAM-SAM-sum 329 00:20:56.900 --> 00:20:59.400 instead of a traditional target market funnel 330 00:21:00.200 --> 00:21:04.500 let's take an example from, previous Japose.com case 331 00:21:05.200 --> 00:21:07.550 So, Nick Swimmer said that 332 00:21:07.550 --> 00:21:12.050 total market, total market term, total market was how much? 333 00:21:12.350 --> 00:21:12.981 Do you remember that? 334 00:21:13.031 --> 00:21:14.750 It's a $40 billion market 335 00:21:15.000 --> 00:21:17.000 $40 billion in 1998 336 00:21:17.750 --> 00:21:21.000 U.S. shoes market worth $40 billion 337 00:21:21.281 --> 00:21:22.211 Do you remember that? 338 00:21:22.500 --> 00:21:25.000 so among the $40 billion, among the $40 billion, 339 00:21:25.400 --> 00:21:30.400 just five of them, five of them are mail-order, mail-order purchase 340 00:21:30.600 --> 00:21:32.000 five of them 341 00:21:32.000 --> 00:21:35.950 5% of them, 5% of them are mail-order purchase 342 00:21:36.550 --> 00:21:43.450 So, we can calculate, we can simply calculate 5% out of total market 343 00:21:43.750 --> 00:21:44.500 How much is it? 344 00:21:44.600 --> 00:21:45.350 $2 billion 345 00:21:45.500 --> 00:21:47.000 So, the SAM was $2 billion 346 00:21:47.450 --> 00:21:48.100 SAM was $2 billion 347 00:21:48.600 --> 00:21:50.500 And what about SOM? 348 00:21:50.500 --> 00:21:51.000 What about SOM? 349 00:21:51.500 --> 00:21:55.150 So among the 5%, among this $2 billion, 350 00:21:55.150 --> 00:21:57.100 mail-order catalog purchase, 351 00:21:57.800 --> 00:22:02.100 we just target to realistically, realistically, 352 00:22:03.000 --> 00:22:11.000 we can capture just at least 1% of $2 billion market 353 00:22:11.000 --> 00:22:12.000 So, how much is it? 354 00:22:12.000 --> 00:22:13.350 Just $20 million 355 00:22:14.050 --> 00:22:17.050 So, our SOM would be $20 million 356 00:22:18.050 --> 00:22:22.000 it was based on our assumption of just 1% out of SAM 357 00:22:22.250 --> 00:22:23.000 Wow, what do you think? 358 00:22:23.200 --> 00:22:24.300 It's much simpler, right? 359 00:22:24.600 --> 00:22:28.400 It's much simpler than the traditional target market funnel 360 00:22:28.850 --> 00:22:33.550 let's take another example, which is Airbnb 361 00:22:34.000 --> 00:22:35.650 Do you remember the Airbnb? 362 00:22:36.000 --> 00:22:40.650 So, the Airbnb's TAM is a little bit different from 363 00:22:40.650 --> 00:22:43.250 the japost.com's TAM 364 00:22:43.500 --> 00:22:48.450 japost.com calculated this entire total market as dollars 365 00:22:48.950 --> 00:22:52.500 as money, money that consumers spend 366 00:22:53.000 --> 00:22:55.950 But Airbnb calculated 367 00:22:55.950 --> 00:22:59.800 total market based on the numbers of the trips 368 00:23:00.450 --> 00:23:04.450 they calculated how many trips take place a year in America 369 00:23:04.900 --> 00:23:08.250 So, 1.9 billion trips occurs in America 370 00:23:08.650 --> 00:23:12.000 they calculated 1.9 billion trips occurs in America 371 00:23:12.450 --> 00:23:14.000 this is a total market 372 00:23:14.450 --> 00:23:18.000 Among this total market, they calculated SAM 373 00:23:19.150 --> 00:23:23.750 Among the total market, just budget travelers, 374 00:23:25.000 --> 00:23:29.250 or the travelers who care for the efficiency 375 00:23:30.050 --> 00:23:31.850 no luxurious travelers 376 00:23:32.400 --> 00:23:33.800 no hotel users 377 00:23:34.350 --> 00:23:36.150 just budget travelers 378 00:23:36.150 --> 00:23:41.150 who can use the bed and breakfast, who can use a motel 379 00:23:41.350 --> 00:23:42.250 something like that 380 00:23:42.500 --> 00:23:46.400 So, how many of them, and those types, 381 00:23:46.900 --> 00:23:52.000 they calculate those types of trips as 532 million trips 382 00:23:52.250 --> 00:23:56.250 532 million trips are a budget traveling 383 00:23:56.600 --> 00:23:58.000 Okay, which is great, right? 384 00:23:58.600 --> 00:24:04.400 And the SOM, he 532 million trips, 385 00:24:05.900 --> 00:24:12.000 we can just realistically capture, what about 2% of them? 386 00:24:12.100 --> 00:24:13.100 2% 387 00:24:13.900 --> 00:24:17.400 In this case, we easily calculated 2% of the SAM, 388 00:24:17.400 --> 00:24:18.950 then we can get the SOM 389 00:24:19.250 --> 00:24:20.500 How much? 390 00:24:21.000 --> 00:24:23.000 10.6 million trips 391 00:24:23.700 --> 00:24:27.700 so we target to the 10 million, basically 10 million trips 392 00:24:28.350 --> 00:24:32.500 then we can get some small commission from the 10 million trips 393 00:24:32.700 --> 00:24:35.650 Then we easily get our revenues 394 00:24:36.000 --> 00:24:37.100 expected revenue 395 00:24:37.600 --> 00:24:40.600 This is a very simple version of the target marketing, 396 00:24:40.600 --> 00:24:41.800 TAM SAM SOM 397 00:24:42.300 --> 00:24:44.000 Let's move on to another example 398 00:24:44.750 --> 00:24:46.200 What about the Grab? 399 00:24:46.400 --> 00:24:47.550 Okay, you know the Grab 400 00:24:47.800 --> 00:24:51.050 If you are in Malaysia or Indonesia or Singapore 401 00:24:51.400 --> 00:24:53.750 probably you are very familiar with the Grab 402 00:24:54.200 --> 00:24:59.400 Grab is like the Uber, like very similar to the Uber, the specialized Uber in this 403 00:25:00.250 --> 00:25:04.000 Southeast Asian countries such as Malaysia, Indonesia, etc 404 00:25:04.700 --> 00:25:08.650 So, how many of the entire markets 405 00:25:09.350 --> 00:25:13.850 Then, in this case, the Grab calculates the total market 406 00:25:13.850 --> 00:25:16.800 based on the money, money that people spend 407 00:25:17.200 --> 00:25:19.400 So, they calculate the TAM 408 00:25:19.400 --> 00:25:23.721 as the money that people spend for the taxi service 409 00:25:23.921 --> 00:25:25.250 How much is it? 410 00:25:25.450 --> 00:25:28.200 Entire, Southeast Asia, 411 00:25:28.200 --> 00:25:31.900 entire market was maximum $20 billion market 412 00:25:32.250 --> 00:25:33.450 this is a taxi market 413 00:25:33.750 --> 00:25:36.450 Taxi market was $20 billion market 414 00:25:37.250 --> 00:25:38.550 When they started businesses 415 00:25:39.200 --> 00:25:40.350 what about SAM? 416 00:25:40.500 --> 00:25:45.050 out of total market, total market TAM, 417 00:25:45.550 --> 00:25:51.750 and then they focused on serviceable market 418 00:25:52.000 --> 00:25:56.000 They focused on serviceable market as Malaysia only 419 00:25:56.350 --> 00:25:59.150 So, we focused on Malaysia only, 420 00:25:59.150 --> 00:26:02.650 which is urban area, urban taxi users in Malaysia 421 00:26:03.300 --> 00:26:06.750 So, then they quickly calculate the money that 422 00:26:07.050 --> 00:26:10.700 urban taxi users in Malaysia spend for the taxi service 423 00:26:11.100 --> 00:26:12.900 So, it was just $1 billion 424 00:26:13.564 --> 00:26:18.144 it was maximum 1 billion then among this is some SAM, 425 00:26:19.204 --> 00:26:22.804 the great founders, realistically 426 00:26:23.664 --> 00:26:27.854 The capture just 2% or 1 or 2% of the SAM 427 00:26:28.244 --> 00:26:32.994 then they easily calculated 5 million to 10 million dollars as a SOM 428 00:26:32.994 --> 00:26:34.704 because we are able to 429 00:26:35.344 --> 00:26:40.544 realistically capture the 1 or 2 percent from the SAM 430 00:26:41.594 --> 00:26:44.504 So our SOM would be 5 million or 10 million 431 00:26:45.204 --> 00:26:48.513 What do you think it can be very easy, right easy follow 432 00:26:48.913 --> 00:26:51.604 You can follow the TAM SAM SOM very easy 433 00:26:51.764 --> 00:26:55.663 Then you can apply this concept in your startup 434 00:26:56.213 --> 00:26:59.063 So I suggest you guys to apply 435 00:26:59.063 --> 00:27:01.954 TAM SAM SOM principle into your businesses 436 00:27:01.954 --> 00:27:03.354 How to use it? 437 00:27:03.354 --> 00:27:04.204 The step one 438 00:27:04.204 --> 00:27:07.603 Step one is you need to define your business idea very well 439 00:27:08.584 --> 00:27:10.284 What is your product services 440 00:27:10.284 --> 00:27:16.684 and what problem your products are 441 00:27:17.434 --> 00:27:20.834 So for example, if you are 442 00:27:20.834 --> 00:27:24.584 producing or delivering on-demand tutoring application 443 00:27:24.934 --> 00:27:27.034 for high school student think about it 444 00:27:27.034 --> 00:27:30.123 This is your product services again on-demand 445 00:27:30.903 --> 00:27:32.653 the tutoring application, 446 00:27:32.653 --> 00:27:36.374 through our mobile, mobile phone right for the high school student 447 00:27:36.984 --> 00:27:42.584 This is what is your Product service is 448 00:27:43.184 --> 00:27:44.584 So the step two 449 00:27:45.134 --> 00:27:49.184 You need to identify your total addressable market 450 00:27:49.734 --> 00:27:51.303 total addressable market 451 00:27:52.203 --> 00:27:59.464 So ask yourself, what is the broadest possible market for your service in product? 452 00:28:00.014 --> 00:28:02.524 And who are all potential consumers? 453 00:28:03.024 --> 00:28:07.324 what is the total market size in dollar based or in user basis 454 00:28:07.624 --> 00:28:09.363 in your product in this case 455 00:28:09.613 --> 00:28:11.914 hypothetical product was on demand 456 00:28:13.094 --> 00:28:15.773 The tutoring application for the high school student 457 00:28:16.573 --> 00:28:19.973 So suppose that you target to the global market 458 00:28:19.973 --> 00:28:21.973 then how many people over there? 459 00:28:22.823 --> 00:28:26.323 How much they spend, 460 00:28:26.323 --> 00:28:30.074 how many days how much they spend for the tutoring service? 461 00:28:30.484 --> 00:28:36.784 We just calculated and all student aged 12 to 18 worldwide 462 00:28:36.784 --> 00:28:40.543 and then they spend 50 billion dollars for the tutoring service 463 00:28:40.743 --> 00:28:44.693 So there are 50 billion Industry exist already 464 00:28:44.893 --> 00:28:48.993 So this is a total addressable market which is 10 465 00:28:48.993 --> 00:28:50.493 for your hypothetical services 466 00:28:51.243 --> 00:28:52.663 And then step 3 467 00:28:52.983 --> 00:28:57.894 Once you identify your TAM you now you identify your SAM 468 00:28:58.234 --> 00:29:02.253 SAM is the service of available market and you ask yourself 469 00:29:03.104 --> 00:29:08.304 Who can you realistically serve your services today? 470 00:29:09.104 --> 00:29:11.954 in order to get this answer, 471 00:29:12.054 --> 00:29:16.793 You need to consider a geography and language and regulation or 472 00:29:17.664 --> 00:29:20.263 tech assess accessibility, etc 473 00:29:21.984 --> 00:29:25.384 For example, your services on demand 474 00:29:25.784 --> 00:29:28.994 tutoring application, then your SAM 475 00:29:29.144 --> 00:29:30.634 Your SAM would be 476 00:29:30.834 --> 00:29:34.663 urban high school student in English-speaking countries 477 00:29:35.563 --> 00:29:38.513 considering all the factors such as 478 00:29:38.513 --> 00:29:41.443 geography language regulation or tech 479 00:29:41.593 --> 00:29:44.143 considering all the factors 480 00:29:44.143 --> 00:29:48.014 and you just figure out your SAM would be 481 00:29:48.064 --> 00:29:52.364 urban high school student in English-speaking countries 482 00:29:52.714 --> 00:29:56.064 and then how much they spend for those types of service 483 00:29:56.364 --> 00:29:57.814 Yes, five billions 484 00:29:57.814 --> 00:30:01.383 So the five billion market exist as your SAM 485 00:30:01.683 --> 00:30:04.833 So the last step is to identify 486 00:30:04.833 --> 00:30:07.764 your serviceable obtained market, which is the SOM 487 00:30:09.983 --> 00:30:14.324 What portion of the SAM can you capture 488 00:30:15.183 --> 00:30:18.033 realistically in the near term? 489 00:30:18.033 --> 00:30:19.284 Near term means 490 00:30:20.313 --> 00:30:22.963 In the near future one or three years 491 00:30:23.313 --> 00:30:28.863 So how many consumers can you realistically acquire in next 492 00:30:29.263 --> 00:30:31.263 one or three years? 493 00:30:31.263 --> 00:30:32.864 This is SAM 494 00:30:33.254 --> 00:30:37.004 What about your hypothetical cases in this case, online tutoring? 495 00:30:37.564 --> 00:30:42.814 On demand tutoring the mobile application service for high school student 496 00:30:42.814 --> 00:30:48.453 You identify five billion dollars as SAM 497 00:30:49.053 --> 00:30:53.183 What about just 1% out of SAM? 498 00:30:53.183 --> 00:30:58.113 Then you got your SOM, how much is it? 499 00:30:58.813 --> 00:31:00.513 1% out of 5 billion 500 00:31:00.513 --> 00:31:04.684 You just target to the 50 million dollars as a SOM 501 00:31:04.784 --> 00:31:07.934 So you're target market would be 50 million dollars market 502 00:31:08.684 --> 00:31:11.134 What do you think? It's a pretty simple, right? 503 00:31:11.284 --> 00:31:13.854 And can you apply the TAM SAM SOM principle? 504 00:31:14.604 --> 00:31:19.004 When you calculate your target market, don't be afraid to apply 505 00:31:19.643 --> 00:31:21.993 TAM SAM SOM principle 506 00:31:21.993 --> 00:31:24.133 It will be very helpful